return/refund退货/退款

原文：

M1: Good morning, and welcome to Pro Print Shop.

W: Hello. I noticed this morning that there’s a problem with one of the custom banners you printed.

M1: Is that the banner there?

W: Yes, I brought it with me. As you can see, the corner is badly torn. My company is relocating to a store downtown next week, so we had these banners printed. I’d like to get a refund on this one.

M1: Hmm. Our business doesn’t usually permit refunds on custom items. But let me talk to my manager. Mr. Curtis, according to our store policy, can customers return custom items if they’re damaged?

M2: Yes, Eric. That’s because the problem was caused by us.

 

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重点单词讲解：

1. Custom /ˈkʌstəm/

   • 英文解释: Made or done according to the buyer’s specifications or requirements.

   • 中文解释：定制的，特别定做的。通常用于指根据客户需求定制的商品或服务。

   • 英文例句: The company offers custom-made furniture designed to fit your home.

   • 中文翻译：这家公司提供量身定制的家具，适合你的家。

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2. Refund /ˈriːfʌnd/

   • 英文解释: Money that is returned to a customer who is dissatisfied with a product or service.

   • 中文解释：退款，指因商品或服务不满意而将款项退还给客户。

   • 英文例句: You can get a refund if the item is faulty or damaged.

   • 中文翻译：如果商品有缺陷或损坏，你可以申请退款。 

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3. Withdraw /wɪðˈdrɔː/

   • 英文解释: To take money or something out from an account or location.

   • 中文解释：取回、提取，尤其是指从银行账户中提取钱款。

   • 英文例句: I need to withdraw some money from my bank account.

   • 中文翻译：我需要从我的银行账户中提取一些钱。

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退货和退款的表达：

1. 退货 (Return)： 

   • 英文表达：Return (an item)

   • 英文例句: I need to return the shoes because they don’t fit.

   • 中文翻译：我需要退货，因为这双鞋不合适。

2. 退款 (Refund)：

   • 英文表达：Request a refund

   • 英文例句: You can request a refund for items purchased within 30 days.

   • 中文翻译：购买后的30天内，您可以申请退款。

3. 7天无理由退货退款 (7-day no-questions-asked return and refund policy)：

   • 英文表达：We offer a 7-day return and refund policy with no questions asked.

   • 英文例句: We offer a 7-day no-questions-asked return and refund policy on all products.

   • 中文翻译：我们为所有产品提供7天无理由退货退款政策。

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 总结：

• Custom 指的是根据客户的需求量身定制的商品或服务。

• Refund 指因不满意而退还已支付的款项。

• Withdraw 通常指从账户中取出款项或物品。

• 退货 用 return，退款 用 refund，而7天无理由退货退款则可以表达为 7-day no-questions-asked return and refund policy。