EME 11 Continuous Process Improvement

Continuous Process Improvement

• Understand the differences between project management
  processes and practices
• Know what process and practice maturity is all about
• Be able to explain the five levels of maturity
• Understand and be able to construct the Process Quality Matrix (PQM) and the Zone Map
• Have a working knowledge of the Continuous Process Improvement Model (CPIM)
• Know the benefits of having a CPIM
• Be able to diagram a business process
• Know how to use and interpret the eight tools for business process analysis

Elements of a Software Engineering Process

Software engineering processes including:

• Primary processes
• Supporting processes
• Organizational processes
• Cross-project processes

The Project Management Practice

• GQM framework: Goal, Question, Metrics
• CMMi

The Solution: Tools for Continuous Improvement

Process Quality Matrix

• Correlation factor：The relationship between the project management processes and the critical success factors.
• Maturity Grade (Scorecard Data)

Zone Map

Continuous Process Improvement Model

1. Foundation
2. Assessment and Analysis
   Analyze improvement opportunities.
3. Improvement Initiatives
4. Check Results

Project Quality Management Tools

basic tools:

• Fishbone Diagram: Root Cause Criteria
• Control Charts
• Flowchart
• Histograms
• Pareto Analysis
• Scatter Diagrams
  bonus tools:
• Force Field Analysis