EME 10 Communication, team and conflict management

Communication, team and conflict management

• Improve group working.
• Analyze the coordination needs of a project.
• Select the best communication genres to support the
  coordination needs of a project.
• Draw up a communication plan.
• Evaluate the characteristics of the various team structures.
• Use the most appropriate leadership styles.

categorize group tasks

• additive tasks(可加性任务)
• compensatory tasks(补偿性任务)
• disjunctive tasks(分离性任务)
• conjunctive tasks(关联性任务) – group heedfulness(关注)

Decision Making

Decisions can be categorized as being:

• Structured: generally relatively simple, routine decisions where rules can be applied in a fairly straightforward way.
• Unstructured: more complex and often requiring a degree of creativity.

Delphi technique

the experts could be geographically dispersed.
time-consuming

Organization & team structures

Department structure:

• Functional format
• Project format
  
• Matrix format: an extension of a functional format
  

Team structure

denotes the reporting, responsibility, and communication structures in individual project teams.
three normal team structures:

• Democratic
• chief programmer
• the mixed team organizations