英语_课本_8A_Unit02_Digital life

【B】 Complaints about digital products(Speaking)

CS: Welcome to Science Power Customer Service. For product information, press “1”. For stores, press “2”. For complaints, press “3” ...

Yiming: (pressing 3) Hello, this is Wang. I would like to make a complaint about the laptop I bought last week. It keeps shutting down on its own.

CS: Sorry for the inconvenience. Can I have your order number, please?
Yiming: It’s 68399.
CS: Thank you. Have you tried turning it off and on again?
Yiming: Yes. I’ve repeated that a couple of times, but it didn’t help! What else can I do?
CS: I’m afraid I cannot answer this question.
Yiming: Wait ... Are you a robot?
CS: Yes, I am. I’ll ask our technical support team to call you back right away. Would that be okay?
Yiming: Sure, thanks.
CS: You’re welcome. Have a nice day!

客服：欢迎致电科学动力客服。产品信息请按"1"，门店查询按"2"，投诉按"3"...
一鸣：(按3)你好，我姓王。我想投诉上周买的笔记本电脑。它老是自动关机。
客服：很抱歉给您带来不便。能提供订单号吗？
一鸣：68399。
客服：谢谢。您试过关机重启吗？
一鸣：试过好几次了，没用！我还能怎么办？
客服：恐怕我无法回答这个问题。
一鸣：等等...你是机器人吗？
客服：是的。我会让技术团队立即回电您，可以吗？
一鸣：好的谢谢。
客服：不客气，祝您愉快！

 

【C】 Digital technologies
Amazing digital technologies.

Digital technology makes life a lot easier for the disabled. For example, a new type of smart walking stick for blind people can detect any object as soon as the person gets close, and then warn the person of the danger.

It can also give directions and inform its owner of the bus and train timetables. It is believed that this type of technology will
make the lives of blind people safer and easier.

Digital technology makes it easier to share knowledge. It gives students the same chance to learn, no matter where they live. According to a 2022 report, over 22% of the Indian population cannot read or write.

To change this situation, Indian schools in rural areas were provided with a powerful internet connection. Many of the students there didn’t have a chance to learn until the project started.

They can now enjoy wonderful online lessons taught at a top school in New Delhi. Firefighting robots are saving lives. They can walk,
run, climb and communicate with people caught in a fire.

While the robots move around, they send video information to the control unit. In this way, firefighters can see the fire environment
clearly and then make a safe plan. Robots can really be a great help in dangerous situations.

数字技术极大便利了残障人士的生活。以新型盲人智能手杖为例，它能在使用者接近障碍物时立即感知并发出危险警报，还能提供导航指引和实时公交时刻表查询服务。这项技术有望显著提升视障群体的生活安全性与便利度。

数字技术打破了知识共享的壁垒。无论学生身处何地，都能获得均等的学习机会。2022年数据显示，印度约22%人口仍处于文盲状态。为改变这一现状，印度政府为乡村学校铺设了高速网络。在新德里顶尖学校的在线课程加持下，许多原本失学的农村孩子如今得以享受优质教育资源。

消防机器人正成为生命守护者。它们具备行走、奔跑、攀爬及与被困者对话的能力，在火场行动时能将实时画面传回指挥中心。这种技术赋能使得消防员能精准掌握火场态势，制定科学救援方案。在危险作业场景中，机器人确实发挥着不可替代的作用。