Auditor and Audit

An auditor should have below attributes:
1. Objective
2. Open minded
3. Polite but firm
4. Analytical
5. Patient
6. Punctual
7. Interested
8. Inquiring
9. Positive
10. Knowledgeable
11. Good listener
12. Professional
13. Good communicator
14. Prepared
15. Trained

Audit techniques:
1. Gather audit Evidence(Reading, Observing)
2. Effective Communicaiton
1) Questioning
2) Listening
3) Use of body language
4) Use of Checklist
5) To and fro checking
6) Avoid time wastes
7) Verification
8) Take Notes
9) Flexibility

Audit tips:
1. Must turn out to be a positive activity
2. Should help auditee in improving system
3. Never be considered as fault finding mission
4. Should not look for blames or point finger at someone
5. Management should not penalize auditees who get NCs(Non conformance)
6. Management to look for solutions

Auditee Reactions:
1. Passive
2. Authoritative
3. Antagonise
4. Seek help
5. Volunteered information
6. Internal conflicts