Learn Chinese FAQ

# Learn Chinese App - Frequently Asked Questions (FAQ)

## General Questions

### What is Learn Chinese App?
Learn Chinese App is a comprehensive Chinese language learning application that helps users master Chinese characters through interactive stroke practice, pronunciation guides, and structured lessons. The app features offline capabilities and adaptive learning paths.

### What devices does the app support?
The app supports both macOS and iOS devices, providing a seamless learning experience across Apple platforms.

### Do I need an internet connection to use the app?
No! The app is designed to work offline. All essential learning materials, including character stroke data, audio pronunciations, and lesson content, are stored locally on your device.

## Features & Learning

### How does the stroke practice feature work?
The stroke practice feature uses interactive animations to teach you the correct stroke order for Chinese characters. You can:
- Watch animated demonstrations of proper stroke sequences
- Practice writing characters by following guided strokes
- Receive feedback on your writing accuracy
- Learn at your own pace with unlimited practice attempts

### What learning content is included?
The app includes:
- Comprehensive character database with stroke animations
- Pinyin pronunciation guides
- Audio recordings for proper pronunciation
- Structured lessons for different skill levels
- Progress tracking and performance analytics

### Can I learn without prior Chinese knowledge?
Absolutely! The app is designed for beginners and includes:
- Step-by-step character introduction
- Basic pronunciation guides
- Fundamental stroke order principles
- Progressive difficulty levels

## Subscription & Purchasing

### Is the app free to use?
The app offers both free and premium content. Basic features are available for free, while advanced lessons and premium content require a subscription.

### What subscription options are available?
- Monthly subscription for full access
- Annual subscription with significant savings
- One-time purchases for specific content packages

### What happens if my subscription expires while offline?
If you're offline when your subscription expires, the app provides a grace period to ensure uninterrupted learning. Your cached subscription status allows continued access for up to 24 hours offline.

### Can I use premium content I purchased while offline?
Yes! Once you've purchased premium content with an active internet connection, it's cached locally and remains accessible even when offline.

## Technical Support

### The app won't load characters properly. What should I do?
Try these troubleshooting steps:
1. Ensure you have sufficient storage space
2. Restart the app completely
3. Check if the issue persists with different characters
4. If problems continue, contact support with specific error details

### I'm experiencing issues with stroke animations. How can I fix this?
- Verify your device meets the minimum system requirements
- Close other resource-intensive apps
- Try practicing with simpler characters first
- Reset the app's cache through Settings

### The pronunciation audio isn't working. What's wrong?
Check these common solutions:
- Ensure your device volume is turned up
- Verify the app has audio permissions
- Test with different characters to isolate the issue
- Check if other apps can play audio normally

### How do I restore my purchase on a new device?
1. Sign in with the same Apple ID used for the original purchase
2. Go to Settings within the app
3. Tap "Restore Purchases"
4. Wait for the restoration process to complete

## Data & Privacy

### What data does the app collect?
The app prioritizes user privacy and collects minimal data:
- Learning progress and performance metrics (stored locally)
- Subscription status for premium features
- Anonymous usage statistics to improve the app

### Is my learning data synced across devices?
Currently, learning progress is stored locally on each device. Cloud sync functionality may be added in future updates.

### How is my personal information protected?
- All sensitive data is encrypted
- No personal learning data is shared with third parties
- Subscription information is handled securely through Apple's systems

## Troubleshooting

### The app crashes when I try to practice strokes. What should I do?
This typically indicates a memory or performance issue:
1. Close all other apps
2. Restart your device
3. Ensure you have at least 1GB of free storage
4. Update to the latest app version

### Characters appear corrupted or don't display correctly.
This may be a font or rendering issue:
- Update your device's operating system
- Restart the app
- Check if the issue affects all characters or specific ones
- Contact support if the problem persists

### I can't access content I've already purchased.
Follow these steps:
1. Check your internet connection
2. Verify your subscription status in Settings
3. Try "Restore Purchases" option
4. Sign out and sign back in to your Apple ID
5. Contact support if issues persist

## Getting Help

### How do I contact customer support?
You can reach our support team through:
- In-app support chat (Settings > Help & Support)
- Email: support@learnchineseapp.com
- App Store reviews for general feedback

### How quickly can I expect a response to my support request?
We aim to respond to all support inquiries within 24 hours during business days. Complex technical issues may require additional time for thorough investigation.

### Where can I find tutorials for using the app?
- Built-in tutorial system (accessible from the main menu)
- Help section within the app
- Video guides on our website
- Community forum for user tips and tricks

## Updates & Features

### How often is the app updated?
We release regular updates that include:
- New learning content
- Performance improvements
- Bug fixes
- Feature enhancements based on user feedback

### Can I suggest new features or improvements?
Yes! We welcome user feedback through:
- In-app feedback form
- App Store reviews
- Direct email to our development team
- Community feature request forum

### Will there be new languages added in the future?
Currently, we're focused on providing the best Chinese learning experience. Future language additions will be considered based on user demand and feedback.

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*For additional support or questions not covered in this FAQ, please don't hesitate to contact our support team. We're here to help you succeed in your Chinese learning journey!*