from Steven

Guys,

When you communicate to customers about issues with our service, never call our FC’s “servers”.

Why it’s so important? If you suspend a server and we have no others in that location you’ve shown the customer we have ONE server there.

 

The customer expectation for a company as big as ours is for there to be:

• Public IPs  (which are virtual – known as VIPs)
• load-balancers
• Clustered (multiple) servers in *EVERY* location

 

When you tell them that the IP they see an issue with has a server it exposes a weakness in our edge architecture.

Always refer to our IPs as “Nodes”, and talk about the subnet block such as 124.172.233.0/24 for Guangzhou.

 

This may seem trivial to you – but it’s not.