运营服务（Operation Service）
根据需方的需求提供租用软件应用系统、业务支撑平台、信息系统基础设施等的部分或合部功能的服务。
注：多数情况下，运行维护和运营是同时存在的两个活动，同一个信息技术服务供方可同时提供运行维护和运营服务。
Based on the needs of the demand-side, provides services, in part or total function, of leasing software application systems, business support platforms, information system infrastructure, etc.
Note: In most cases, operation and maintenance and operation and management are two coexisting activities, which can be delivered simultaneously by the same IT service provider.
Service Operations: The Ultimate 2023 Guide
https://blog.hubspot.com/service/service-operations
信息技术服务管理（Information Technology Service Management(ITSM)）
为满足业务需求对信息技术服务进行管理。（GB/T 24401.1-2009 信息技术 服务管理 第1部分 规范）
Management administrated upon IT service to meet business needs (GB/T 24405.1 - 2009 IT Service Management Part one Specifications)
信息技术 服务管理 第1部分：规范
https://std.samr.gov.cn/gb/search/gbDetailed?id=71F772D7FCB3D3A7E05397BE0A0AB82A
信息技术治理（Information Technoloty Governance）
专注于信息技术体系及其绩效和风险管理的一组治理规则，由领导关系、组织结构和过程组成，以确保信息技术能够支撑组织的战略目标。
A set of governance rules concentrating on IT systems and their performance and risk control, consisting of leading-subordinating relationships, organizational structure, and process, is applied to make sure that information technology can support the strategic objectives of organizations.
How Information Technology Governance Influences Organizational Agility: The Role of Market Turbulence
https://www.tandfonline.com/doi/full/10.1080/10580530.2022.2055813
过程 Process
使用资源将输入转化为输出的任何一项或一组活动均可视为一个过程。（GB/T 19000-2008 质量管理体系 基础和术语）
Any one or group of activities utilizing resources to transfer input into output can be viewed as a process.( GB/T 190000-2008 Quality Management System Basics and Terms)
What is a Process?
https://www.processmodel.com/blog/what-is-a-process/
