ServiceNow vs Remedy: Choosing the Right ITSM Solution

https://cyntexa.com/blog/servicenow-vs-remedy/

ServiceNow ITSM is a cloud-first platform that brings processes, practices, and tools needed to manage and deliver IT services in one place. It was introduced in 2004 by Fred Luddy with the vision of simplifying work experience for regular people.
Fast forward to today, more than 3,514 companies including 85% of Fortune 500 companies are using ServiceNow. (Source: Apps Run The World)
BMC Remedy is an on-premise IT service management platform. It has evolved into BMC Helix ITSM, a modern service management solution that can be used in both on-premise and cloud configurations.
Remedy was founded in 1999 and later acquired by Peregrine Systems, Inc. in 2001. Peregrine Systems sold Remedy to BMC Software in 2002 and since then it has continued to work as a subsidiary of BMC Software.
Currently, BMC Helix is used by more than 270 companies worldwide. (Source: 6Sense)

ServiceNow vs Remedy: Which One to Choose?
The best approach to selecting between ServiceNow and Remedy is evaluating your requirements. For example, if you’re looking for an ITSM tool with on-premise deployment, then BMC Helix ITSM is the best option. The other way around, if you’re looking for a platform that has easy scalability, and modular architecture that supports your business growth at every stage, then ServiceNow makes the right choice.