You’ve made a significant investment placing a highly praised and precisely architected solution at the core of your business processes. Now help ensure it’s running at optimum performance, with Master Concept Support Services.
Our commitment to help you improve business efficiency goes far beyond the install. Our customers are our most important asset. To help ensure you stay completely satisfied with your choice in Master Concept, we give you an inside edge: access to powerful tools and expertise that help sustain the new efficiencies gained with our solutions. Our support offerings are a perfect example. From customer centric self-service applications, we’ve created comprehensive service plans that are unique in the industry in their scope and effectiveness.
We understand the value of your employee, system and operational productivity. That’s why we go far beyond what most other technology providers offer their customers. All levels of Master Concept support include proactive features based on your business needs–such as upgrade support, Go-Live assistance and e-mail notifications–to help you avoid issues before they even become issues. No matter what business environment your Vignette investment involves, it can benefit greatly from proactive attention to help keep it running optimally.
Flexible–You have a choice.
It may be the most important aspect of our maintenance offerings. After all, one size does not fit all. To help ensure that you have the exact resources and plans you need to get the most out of your processes, we’ve created a three-tiered support structure to put you in control of what is most valuable to your business. It not only provides world-class assistance, but is also uniquely focused on supporting different levels of business environment and priority–from development settings to mission-critical applications.
Powerful online call-logging system
Master Concept solutions help organizations harness the power of information and the Web to achieve measurable improvements in business efficiency. We have proven technology and a long track record of successful implementation in most major industries and our customers comprise some of the largest and most demanding companies in the world.
Master Concept is an innovative and professional consulting firm, specializing in Enterprise Content Management (ECM) Solutions. We are established in multiple cities, including Hong Kong, Singapore, Malaysia and China. Our experience architects deliver highly successful ECM solutions to clients of all sizes.
We have the expertise to quantify your business process needs and deliver a focused, complete solution in short order. Because we actively support strategic partnerships with a range of complimentary content and web infrastructure platform providers; we are able to deliver solutions in any specified technical environment to suit the needs of any firm.
In 2003, Master Concept established headquarter in Hong Kong. Our goal was dedicated to service the content management needs of the small to midsize business segment. This group serves as a value-added reseller of EMC Documentum products and services to businesses with annual revenues over $10 million. In 2006, Master Concept become the top reseller of content management solution in EMC2.With this addition, Master Concept is now right-sized to service the content management needs of any sized organization.
In 2007, Master Concept entered into a partnership with different vendors arcoss our core business - Kofax scanning solution, Infographics Universal viewers solution and Webmethos Business Process Management solution. With this partnership Master Concept expands our presence in ASEAN countries including Singapore and Malaysia.
In 2008, Master Concept partnered with Progress Software and deliver prestige real time business process management for our clients. As a group, our revenue boost up to $24 million and our clients are coming from different industries, including oil and gas, defence force, and Logistic area. From these industries, we continue to strengthen our architects' experience on ECM area.
In 2009, Master Concept partner with Google, which deliver unique solutions on Search for Enterprise. We are one of the first Google Search Appliance business partner in Hong Kong and Taiwan. In addition, we become one of the first Google Apps reseller and provides local support for our clients in Asia.
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