摘要：FROM:http://en.wikipedia.org/wiki/Computer-supported_telecommunications_applicationsComputer-supported telecommunications applications (CSTA)is anabstractionlayer fortelecommunicationsapplications. It is independent of underlyingprotocols. It has a telephone device model that enablesCTIapplications 阅读全文

摘要：FROM :http://en.wikipedia.org/wiki/Computer_telephony_integrationComputer telephony integration, also called computer–telephone integration orCTI, is a common name for any technology that allows interactions on atelephoneand acomputerto be integrated or coordinated. The term is predominantly used to 阅读全文

摘要：FROM:http://en.wikipedia.org/wiki/CT_ConnectCT Connectis a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is calledcomputer-telephone integration, or CTI. CT Connect implements CTI by providingserversoftware that supports the CT 阅读全文