LO110 Customer Service - Field Service (现场服务)

The employee enters a service notification for the customer call.[GaoJie:从客户服务中心, customer service center, hot line or service desk or help desk,客人员描述问题，同时勾选是否需要工程师现场服务等] Since a technician is required, the employee responsible generates a service order from the notification. Data is copied from the notification to the order. The notification and order are assigned to one another, and can be processed together.[GaoJie:Notification 是表示客服部门的工作人员的表现和工作记录，而create service order是给服务工程师的工作的凭据和工作记录，也是服务工程师工作的起点。]

Since each order must contain at least one operation, you can maintain the data for the first operation on the order header screen. The system proposes the data for this operation from the order header data.

The processor immediately puts the service order in process. The order receives the system status “Released" and shop papers are printed.

After performing the work, the technician confirms the number of hours worked and the materials consumed.[GaoJie:工程师记录工时和消耗的材料，这些是在公司FI系统中记录的，如果需要用户付钱，也是依据之一。所以要客户在工时和材料单上签字，表示确认。]  Additional information regarding activities, damage, and causes of damage are entered in the notification. The technician then technically completes the order, and simultaneously completes the notification.

The employee responsible for order settlement creates a billing request from the service order. This is the basis for the creation of a billing document.

创建 Service Order的几种方式：[GaoJie:对编写界面来说，要提供查找，在查找的结果中，能够直接的提供 “创建service order”的button]

You can create service orders directly. To do this, you must enter at least the order type and planning plant.

While creating or changing a service notification, you can create a service order from the notification. The notification and order are thereby assigned to one another and this assignment can no longer be deleted. [GaoJie:直接在create notification 的界面上有这个按钮]

You achieve the same result if you create an order using the function "Create for notification".[GaoJie:单独提供这个功能，但是要提供查找notification 的功能]

If several notifications are combined in an order, these will appear in the object list for the order.[GaoJie:把几个要求合并到一起]

You can automatically generate a service order for planning, executing, and confirming services sold in this sales order from a sales order item. This is also the case for returns and repairs processing, which is controlled by the requirements type and requirements class for the sales order item. The material entered as sales order item must also be recorded in the table “service products”. [GaoJie:从sale order中，有一个linkage,这样可以查看到原来的sales order 的详细信息]

You can generate service orders from maintenance items at regular intervals in maintenance planning.[GaoJie:从维护计划中直接create service order,在系统内部流转]