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LO110 Customer Service Type

Posted on 2005-05-01 14:43  GaoJie[高杰]  阅读(228)  评论(0)  编辑  收藏  举报
Service Type:
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    		•  CS supports the execution of the following services:
     
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    		•  Helpdesk: Recording, processing and forwarding of incoming customer requests（服务热线）
     
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    		•  Dispatching of spare parts to the customer（只是把零配件发给客户）
     
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    		•  Repair of customer devices in the service center, that is, in house(在本公司)
     
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    		•  Repair of customer devices by field service technicians on site at the customer(在客户现场）
     
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    		•  Assembly of technical objects on site at the customer
     
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    		•  Regular inspection and preventive maintenance of customer devices in the service center or at the customer site(和客户有维护计划，或者在SLA协议中)
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    		•  The services can be agreed in a contract or provided without contractual cover.(有些服务是合同包含的，有些是另外签一个maintainance contract)