ATJanCRM Business Map Learning from SAP CRM

mySAP Customer Relationship Management - Enterprise

Marketing

Marketing Planning	Segmentation	Campaign Management	Trade Promotion Management	Lead Management	Personalization

Sales

Sales Planning & Forecasting	Territory Management	Account & Contact Management	Activity Management	Opportunity Management	Quotation & Order Management	Contract Management & Leasing	Incentive & Commission Management

Service

Service Planning & Forecasting	Customer Service & Support	Resource Planning & Optimization	Service Operations Management	Professional Services

Analytics

Customer Analytics

Product Analytics

Marketing Analytics

Sales Analytics

Service Analytics

Interaction Channel Analytics

See also:

Field Applications

E-Commerce

Interaction Center

Channel Management

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