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2005年5月1日

摘要: The employee enters a service notification for the customer call.[GaoJie:从客户服务中心, customer...阅读全文

posted @ 2005-05-01 14:57 GaoJie[高杰] 阅读(256) 评论(0)  编辑

摘要: Th...阅读全文

posted @ 2005-05-01 14:45 GaoJie[高杰] 阅读(195) 评论(0)  编辑

摘要: Service Type: ...阅读全文

posted @ 2005-05-01 14:43 GaoJie[高杰] 阅读(148) 评论(0)  编辑

摘要: nActivity Management is an important component of Customer relationship Management (CRM) and manages all activities, on which your enterprise's employees have worked. All data, which is stored i...阅读全文

posted @ 2005-05-01 11:33 GaoJie[高杰] 阅读(113) 评论(0)  编辑

摘要: Phase 1: identification Activity 1: gather customer info. Activity 2: agree sales call Phase 2: qualification Activity 1: establish feasibi...阅读全文

posted @ 2005-05-01 11:29 GaoJie[高杰] 阅读(98) 评论(0)  编辑

摘要: nR/3 Product ¹ CRM Product ŸThe CRM product master represents products (e.g. a hard disk), services (e.g. pc guarantee, pc maintenance) and financing. nStructured products: ...阅读全文

posted @ 2005-05-01 11:20 GaoJie[高杰] 阅读(128) 评论(0)  编辑

摘要: 与R/3 中的概念相似。 Client --> Company code --->sales organization ----> organization unit --> sales office ->position阅读全文

posted @ 2005-05-01 11:14 GaoJie[高杰] 阅读(77) 评论(0)  编辑

摘要: nThe SAP Business Partner component enables central and uniform(从SAP ERP中的经验,由总部HQ的某个部门管理,由他们创建,分公司提出申请,这种申请可以不非常正规,一个邮件就可以了。) management of business partners over all components. nApplic...阅读全文

posted @ 2005-05-01 10:33 GaoJie[高杰] 阅读(186) 评论(0)  编辑

摘要: SAP CRM 也有 IDES 版本 Success Factors: Total customer focus Business processes and customer interactions Interaction capabilities Closed loop support Value chain optimization for increased customiza...阅读全文

posted @ 2005-05-01 10:16 GaoJie[高杰] 阅读(171) 评论(0)  编辑

摘要: 南京没有抗日游行,心中有种说不出的感觉...下午回家。阅读全文

posted @ 2005-05-01 10:05 GaoJie[高杰] 阅读(186) 评论(0) 编辑