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2005年5月1日

摘要:The employee enters a service notification for the customer call.[GaoJie:从客户服务中心, customer... 阅读全文

posted @ 2005-05-01 14:57 GaoJie[高杰] 阅读 (268) 评论 (0) 编辑

摘要:Th... 阅读全文

posted @ 2005-05-01 14:45 GaoJie[高杰] 阅读 (199) 评论 (0) 编辑

摘要:Service Type: ... 阅读全文

posted @ 2005-05-01 14:43 GaoJie[高杰] 阅读 (150) 评论 (0) 编辑

摘要:nActivity Management is an important component of Customer relationship Management (CRM) and manages all activities, on which your enterprise's employees have worked. All data, which is stored i... 阅读全文

posted @ 2005-05-01 11:33 GaoJie[高杰] 阅读 (122) 评论 (0) 编辑

摘要:Phase 1: identification Activity 1: gather customer info. Activity 2: agree sales call Phase 2: qualification Activity 1: establish feasibi... 阅读全文

posted @ 2005-05-01 11:29 GaoJie[高杰] 阅读 (102) 评论 (0) 编辑

摘要:nR/3 Product ¹ CRM Product ŸThe CRM product master represents products (e.g. a hard disk), services (e.g. pc guarantee, pc maintenance) and financing. nStructured products: ... 阅读全文

posted @ 2005-05-01 11:20 GaoJie[高杰] 阅读 (132) 评论 (0) 编辑

摘要:与R/3 中的概念相似。 Client --> Company code --->sales organization ----> organization unit --> sales office ->position 阅读全文

posted @ 2005-05-01 11:14 GaoJie[高杰] 阅读 (79) 评论 (0) 编辑

摘要:nThe SAP Business Partner component enables central and uniform(从SAP ERP中的经验,由总部HQ的某个部门管理,由他们创建,分公司提出申请,这种申请可以不非常正规,一个邮件就可以了。) management of business partners over all components. nApplic... 阅读全文

posted @ 2005-05-01 10:33 GaoJie[高杰] 阅读 (188) 评论 (0) 编辑

摘要:SAP CRM 也有 IDES 版本 Success Factors: Total customer focus Business processes and customer interactions Interaction capabilities Closed loop support Value chain optimization for increased customiza... 阅读全文

posted @ 2005-05-01 10:16 GaoJie[高杰] 阅读 (173) 评论 (0) 编辑

摘要:南京没有抗日游行,心中有种说不出的感觉...下午回家。 阅读全文

posted @ 2005-05-01 10:05 GaoJie[高杰] 阅读 (190) 评论 (0) 编辑