摘要：
The employee enters a service notification for the customer call.[GaoJie:从客户服务中心, customer... 阅读全文
posted @ 2005-05-01 14:57 GaoJie[高杰] 阅读(382) 评论(0) 推荐(0) 编辑
摘要：
nActivity Management is an important component of Customer relationship Management (CRM) and manages all activities, on which your enterprise's employees have worked. All data, which is stored i... 阅读全文
posted @ 2005-05-01 11:33 GaoJie[高杰] 阅读(190) 评论(0) 推荐(0) 编辑
摘要：
Phase 1: identification Activity 1: gather customer info. Activity 2: agree sales call Phase 2: qualification Activity 1: establish feasibi... 阅读全文
posted @ 2005-05-01 11:29 GaoJie[高杰] 阅读(177) 评论(0) 推荐(0) 编辑
摘要：
nR/3 Product ¹ CRM Product The CRM product master represents products (e.g. a hard disk), services (e.g. pc guarantee, pc maintenance) and financing. nStructured products: ... 阅读全文
posted @ 2005-05-01 11:20 GaoJie[高杰] 阅读(215) 评论(0) 推荐(0) 编辑
摘要：
与R/3 中的概念相似。 Client --> Company code --->sales organization ----> organization unit --> sales office ->position 阅读全文
posted @ 2005-05-01 11:14 GaoJie[高杰] 阅读(127) 评论(0) 推荐(0) 编辑
摘要：
nThe SAP Business Partner component enables central and uniform(从SAP ERP中的经验，由总部HQ的某个部门管理，由他们创建，分公司提出申请，这种申请可以不非常正规，一个邮件就可以了。) management of business partners over all components. nApplic... 阅读全文
posted @ 2005-05-01 10:33 GaoJie[高杰] 阅读(268) 评论(0) 推荐(0) 编辑
摘要：
SAP CRM 也有 IDES 版本 Success Factors: Total customer focus Business processes and customer interactions Interaction capabilities Closed loop support Value chain optimization for increased customiza... 阅读全文
posted @ 2005-05-01 10:16 GaoJie[高杰] 阅读(264) 评论(0) 推荐(0) 编辑