L11U3-2 Making travel arrangements

1 Vocabulary Vocabulary

affiliated
affiliated UK /əˈfɪlieɪtɪd/ US /əˈfɪlieɪtɪd/
adj. [ only before noun ]
1.closely connected to or controlled by a group or an organization
eg:
All affiliated members can vote.
a government-affiliated institute

Dialogue

[DAN] Good afternoon. Sunset Travel. This Dan speaking. How may I help you?

[WILSON] Hi, Dan. I'd like to book a flight today.

[DAN] Could I confirm your name before I begin?

[WILSON] Yes. My name is Wilson Wan. W-A-N.

[DAN] OK, and what is your destination?

[WILSON] Uh, I'd like to go to Washington, DC.

[DAN] OK, great. And do you have a departure date in mind?

[DAN] OK, great. And do you have a departure date in mind?

[DAN] So that would be Friday the 14th, right?

[WILSON] Uh, yep, that's correct.

[DAN] OK, let me double-check. Oh, we do have a good flight.

[DAN] We have one leaving Shanghai at 8 a.m., which goes through San Francisco – it's a very short layover. And then it arrives in Washington.

[WILSON] Do you have any direct flight?

[DAN] Let me double-check for you. No, unfortunately, ummm … there are no direct flights that date.

[DAN] This one actually is the shortest. It is on England Air, and will take you from Shanghai to Washington in only 18 hours.

[WILSON] OK, yeah, I'll take that, then.

[WILSON] And, uh, I just want to make sure I understand what happens when I fly on England Air.

[WILSON] Do I still get my frequent-flyer miles?

[DAN] Yes, that's correct. You do.

[DAN] And, actually, looking at your frequent-flyer miles account, you have quite a few.

[DAN] We actually have a promotion right now where we can upgrade you to business class.

[DAN] And with that, you'll also be able to stay in the VIP lounge.

[WILSON] Oh, that sounds cool.

[DAN] Yes, and that's 50,000 frequent-flyer miles for the upgrade.

[WILSON] Oh, I'm sorry. I didn't quite follow that. Did you say 15 or 50 thousand?

[DAN] It's 50,000 – five, zero.

[WILSON Oh, OK. Um, I'm going to stick with the economy class, thank you.

[DAN] Sure. Not a problem. Let me put you in here.

[DAN] We also have a text-messaging service so we can send you all your flight details along with any updates to the flights if there are any changes.

[DAN] Would you like to sign up for that?

[WILSON Sure. Sign me up.

[DAN] OK, perfect. I have you booked.

[DAN] I just want to take the time to thank you for choosing Sunset Travel.

[WILSON Yeah, thank you very much. Oh! And, um, just want to confirm: It was 18 hours total?

[DAN] That's correct – 18 hours total.

[WILSON OK. Great. That's all.

[DAN] OK. Thank you for calling Sunset Travel.

Basic flight information
To arrange a trip, you need to be able to discuss basic information about your flight. This includes information about dates, your destination, layovers and what class ticket you want.

My departure date is May 21st. I'll return on June 6th.

A: OK. So you're leaving from Paris. What's your destination?

OK. So you're leaving from Paris. What's your destination?
B: Rio de Janeiro.

A: Your flight has a three-hour layover in Shanghai.
B: That's too bad. I'd rather have a direct flight.

I wanted to fly first class or business class, but I'll be in economy.

I want to upgrade to business class.

England Airways is an affiliated airline of Eastern Airways.

Basic passenger information
If you have an account with the airline, you will need to discuss that along with any special status – for example, gold or platinum. If you fly on an affiliated airline, you will still get your frequent-flyer miles.

I have almost 50,000 frequent-flyer miles.
I have almost 50,000 frequent-flyer miles.

I'm platinum status now.我现在是白金会员。
I'm platinum status now.

Select the correct option.
He's flying to Beijing.

He's departing from Seoul.

Complete the sentence

My departure date is August 24th.

My destination is Bangkok,Thailand.

I have a six-hour layover in Rome.

I prefer direct flights.

I was in business class,but I got an upgrade to first class.

Welsh Airways and Oceania are affiliated airlines.

Awesome! I now have glod status.

Record what you hear.

My departure date is October 30th.

Oceania and Eastern are affiliated airlines.

My destination is Paris.

I'm trying to upgrade to business class.

I'd really rather have a direct flight.

I have 50,000 frequent-flyer miles.

You have a three-hour layover in Rome.

2 Expressions Expressions

There's something I have to do right now.

Could I confirm your name?
Let me double-check.
I just want to make sure I understand.
I didn't quite follow that.
Did you say 15 or 50 thousand?
just want to confirm

Asking for clarification

When you're listening to detailed information, it's critical that you clarify anything you don't understand. You can tell the person that you don't understand, ask them to speak more slowly or ask for repetition.

I'm not following you.
I'm not following you.

I didn't catch that. Could you repeat it?
I didn't catch that. Could you repeat it?

I didn't understand what you said. Did you say 15 or 50?
I didn't understand what you said. Did you say 15 or 50?

When you think you understood what someone said, but you're not completely sure, confirm the information.

A: So, you're saying if I pay an extra $200, I can upgrade to economy plus?

So, you're saying if I pay an extra $200, I can upgrade to economy plus?
B: Yes, that's right.

Yes, that's right.

A: Let me get this straight. The total flight time is 12 hours?

Let me get this straight. The total flight time is 12 hours?
B: No, I'm sorry. It's actually 14 hours.

No, I'm sorry. It's actually 14 hours.

A: Let me make sure I understand. You want to leave on the 21st and return on the 30th?

Let me make sure I understand. You want to leave on the 21st and return on the 30th?

B: Yes, that's correct.

Put the text in the correct order.

Can I upgrade to first class?

Let me make sure I understand.

I didn't understand what you said.

I'm not following you.

Let me get this straight.

Move the text to the correct gaps.

I'm not following you. What did you say?

I didn't catch that. Could you repeat it?

I didn't understand what you said.

So , you're saying that it's $250 extra?

Let me get this straight .

Record what you hear.

Let me make sure that I understand.

I'm not following you. What did you say?

Let me get this straight. There's a long layover?

Did you say 13 or 30?

So you're saying that I can upgrade for 250 dollars?

I didn't catch that. Could you repeat it?

3 Final Task Travel arrangements

use 50000 frequent-flyer miles

You want to fly from Rome to New York on Eastern Airways. Book the flight with an agent. Listen, then record the correct reply.

Hi. I need to book a flight from Rome to New York.

Yes, that's right. And I need to leave on April 15th.

I want to return on May 30th.

Let me get this straight.

Was that 13 or 30 thousand?

That's too much. I'll take the direct flight, but stay in economy class.

Thanks. I really appreciate it.