Unit4 Business travel

General English:8

Unit4 Business travel

Planning a business trip

Expressions1

First,let's look at ways you can confirm information.

Dealing with information

Clarifying,confirming and correcting

When dealing with information,remrember 'the three Cs':clarifying,confirming and correcting(clarifying,confirming and correcting).

Use these expressions to clarify and confirm information:

You mean,the CEO isn't cooperating with us?

Yes,that's exactly what I mean.

Let me make sure I've understood correctly.They're not going to meet the deadline?

Yes,that's correct.

So,what you're saying is,we've got a big problem on our hands.

That's right.

Use these expressions to correct information:

So,you want me to talk with them?

No,Actually,I'm going to.


We have a new supplier?

No,that's incorrect.In fact,we're still trying to work with our old one.

Stressing words for emphasis and correction

When you are clarifying,confirming or correcting,you can add emphasis by stressing certain words.

Notice that yes and exactly are stressed in this sentence:

Yes,that's exactly what I mean.

Note that actually and you're are stressed in this sentence:

No.Actually,you're going tomorrow.

You can change the meaning of a sentence by stressing different words.
Notice how the meaning changes if tomorrow is stressed instead of you're.

No.Actually,you're going tomorrow.

Reassuring

Finding out about problems

Use these expressions to find out if someone has a problem:

Is this a problem?

Are you sure you can handle this?

Are you OK with this?

Reassuring

Use these expressions to reassure someone:

No problem.

Don't worry.I can handle it.

It's going to be all right.

I'm sure it's all just a misunderstanding.