争议申诉回复

1.颜色发货错误：Hello Paypal and Customer,

First,We had sent the goods as customer ordered，Pls find the attachment waybill and tracking for your reference,

Tracking number is:LY774291256CN

Checking link : https://t.17track.net/en

You can see the package was delivered.

Second,if the customer think the goods had some problem for her,so why not tack package back,When we receive the goods,we will refund them immediately

Last,We offer the goods same as what we sell, please don't steal money from seller. We sent goods, paid shipping fees. And now, all money back to buyer, and they keep our package, this really not fair. Please help us,thanks .

1. 物品未收到：

Dear Paypal and Customer,

We had sent the goods as customer ordered

pls find the attachment waybill and tracking scan for your reference.

Tracking number is9200190288589413086986

Checking Link : https://t.17track.net/en

The package has already been scheduled for flights.

Customer should receive the package soon,Please wait patiently for a few days,

Please help us check, thanks for your kindness and help.

 

 未经授权 货未到

Dear Paypal and Customer,

We had sent the goods as customer ordered,Plz find the attachment waybill and tracking scan for your reference.

Tracking number is 9200190288589413087242

Checking Link : https://t.17track.net/en

The package has already been scheduled for flights.

Customer should receive the package soon,Please wait patiently for a few days,and we refuse someone to get the goods use this way, we sent goods, paid shipping fees. And now, all money back to buyer, and they can keep our package which is on the way, this is not fair for us.If the buyer don't like the goods, please send the goods back and we'll make refund.But we haven't received any news about the return from buyer so far.thank you.

 

The package has already been scheduled for flights,and the tracking number has been updated to the network and PayPal.

Customer should receive the package soon.

Please wait patiently for a few days, thank you.

Please help us close the dispute in PayPal.

Thanks again for your kindness and help.

 

 

 

 

未经授权货未到：

1. 为何向客户收取预订款：

Dear Paypal and Customer,

We had sent the goods as customer ordered，pay shipping fees,You can see the package has already been on flights.

Tracking number is LY800725094CN

Checking Link : https://t.17track.net/en

Customer will receive the package soon,so we need get the money ahead of time

Please wait patiently for a few days and customer can get order which he paid on the PayPal,thank you.

Thanks again for your kindness and help.

 

Hello Paypal and Customer, We had sent the goods as customer ordered. And the address on waybill is the same as buyer's shipping address. pls find the attachment waybill and tracking scan for your reference.

Tracking number is: 9205590288589412720730

Checking link : https://t.17track.net/en

You can see the package was delivered. Pls check and close dispute., thanks again for your kindness and help. Any requirements pls feel free to contact us.

您好，Paypal和客户，我们已经按照客户的要求发送了货物。而且运单上的地址和买方的送货地址是一样的。请查收附件的运单和跟踪扫描，以供参考。

快递单号:9205590288589412720730

查看链接:https://t.17track.net/en

你可以看到包裹已经寄出了。请检查并解决争议。再次感谢您的好意和帮助。如有任何要求，请随时与我们联系。

 

5.物品已送到;Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number is:9200190288589412628088

Checking link : https://t.17track.net/en

Everything helped us prove that the package had arrived

You can see the package was delivered.

Please help us check, thanks for your kindness and help.

 

 

We offer the goods same as what we sell, If the buyer don't like the goods, please send the goods back and we'll make refund.But we haven't received any news about the return from buyer so far.

 

 

 

未经授权  货已到

Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number is:9200190288589413030224

Checking link : https://t.17track.net/en

Everything helped us prove that the package had arrived

You can see the package was delivered.

we sent goods, paid shipping fees. And now, all money back to buyer, and they can keep our package which is on the way, this is not fair for us.If the buyer don't like the goods, please send the goods back and we'll make refund.But we haven't received any news about the return from buyer so far.Please help us check, thanks for your kindness and help.

 

So as you know, we don't need to provide a refund, we've already delivered the goods that the customer ordered

未经授权，未到

Dear Paypal and Customer, We had sent the goods as customer ordered. And the address on waybill is the same as buyer's shipping address. pls find the attachment waybill and tracking scan for your reference. Tracking number is 9200190288589412793809 Checking Link : https://t.17track.net/en Customer should receive the package soon. Please wait patiently for a few days, thank you. Please help us close the dispute in PayPal. Thanks again for your kindness and help.

 

未经授权第一次协商

Hello Paypal and Customer, We had sent the goods as customer ordered. And the address on waybill is the same as buyer's shipping address. pls find the attachment waybill and tracking scan for your reference. 

Tracking number is:9205590288589413030081

Checking link : https://t.17track.net/en

You can see the package was delivered. If the order was not purchased by the buyer, pls. send back the package to us. But the buyer never send the package to us and no any news from buyer so far. Pls check and close dispute., thanks again for your kindness and help. Any requirements pls feel free to contact us.

您好，Paypal和客户，我们已经按照客户的要求发送了货物。而且运单上的地址和买方的送货地址是一样的。请查收附件的运单和跟踪扫描，以供参考。快递单号:9205590288589413030081查询链接:https://t.17track.net/en您可以看到包裹已经寄出。如果该订单不是由买方购买的，请将包裹寄回给我们。但是买方没有把包裹寄给我们，到目前为止没有任何消息。请检查并解决争议。再次感谢您的好意和帮助。如有任何要求，请随时与我们联系。

 

 

As we discussed, we would like to refund you $60 to settle the matter

物描不符：货未到   第一次协商

Dear Paypal and Customer,

We had sent the goods as customer ordered. And the address on waybill is the same as buyer's shipping address. pls find the attachment waybill and tracking scan for your reference.

Tracking number is 9205590288589413086675

Checking Link : https://t.17track.net/en

Customer should receive the package soon.

Please wait patiently for a few days, thank you.

Please help us close the dispute in PayPal.

Thanks again for your kindness and help.

 

We had sent the goods as you ordered. We offer the goods same as what we sell, If you don't like the goods, please send the goods back and we'll make refund.Also,how about we make $70 refund to fix this problem.Any requirements pls feel free to contact.

我们已经按照你方的要求发货了。我们提供的商品和我们卖的一样，如果您不喜欢这些商品，请退货，我们将退款。另外，我们退还70美元来解决这个问题怎么样?如有任何要求，请随时联系。

 

物品描述不符，货到

First, we don’t receive the tracking number from customer.Second, we did not receive the package from the warehouse who said there had received the customer's package,so we can not provide refund.and if customer don't want send the package,we agree refund $50 and keep the items.plz don't refund all the money to him,it is not fair.

 

 

 

 

Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number isLZ930980116CN

Checking link : https://t.17track.net/en

Everything helped us prove that the package had arrived

You can see the package was delivered.

We have checked the color, size, and shipped shoe shape are all correct,

So we refuse someone to get the goods use this way, we sent goods, paid shipping fees. And now, all money back to buyer, and they can keep our package which is on the way, this is not fair for us.

Please help us check, thanks for your kindness and help.

 

货未到，货未到

Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number is LZ930980116CN

Checking link : https://t.17track.net/en

Everything helped us prove that the package had arrived in Canada

You can see the package will be delivered to customer soon.

We sent the goods same as what sell, If the buyer don't like the goods, please send the goods back and we'll make refund.But we haven't received any news about the return from buyer so far.

Please help us check, thanks for your kindness and help.

 

 

tracking number:LY802939472CN

checking Link : https://t.17track.net/en 

And we accept return if you don't like the parcel.
Could you please close the dispute,and we can 
take a good way to fix this problem,right?
Waitting for your answer,thanks.
Best Regards,
Eva

Hello Customer,
Sorry to hear about that you open the dispute.

We offer the goods same as what we sell,

We do not recommend returning it, because the returned shipping cost is not worthwhile for you. 

And if return the package, It will take a long time to get a refund, why not choose refund part of money and you can keep the package.

Could you please close the dispute, and we can take a good way to fix this problem, right?

 

物品描述不符，物品已经收到：

Hello Customer,
Sorry to hear about that you open the dispute.
It is serious effect on your credit.

If you have any suggestions on the size, as we discussed, we can give you a partial refund, but it is wrong to take the bag without paying for it. I hope you can deal with it in a good way.

 

Hello Customer,
Sorry to hear about that you open the dispute.
As you know,we has delivered the package,we are so sorry again for the poor shipment this time.

We hope refund you US$30 and you can keep the items.and We offer the goods same as what we sell,so plz don’t worry about it.

Pls help us check and close dispute.

 

We had some misunderstanding before our discussion,so as we discussed with you, we agree to refund the $68 and you can keep items,thanks for your understanding.

 

物品描述不符，货到

First, we don’t receive the tracking number from customer.Second, we did not receive the package from the warehouse who said there had received the customer's package,so we can not provide refund.and if customer don't want send the package,we agree refund $30 and keep the items.plz don't refund all the money to him,it is not fair.

 

物品描述不符，第一次协商

We had sent the goods as you ordered. We offer the goods same as what we sell, If you don't like the goods, please send the goods back and we'll make refund.Also,how about we make $30 refund to fix this problem.Any requirements pls feel free to contact.

 

Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number is:9200190288589412674931

Checking link : https://t.17track.net/en

Everything helped us prove that the package had arrived

You can see the package was delivered.

We offer the goods same as what we sell, If you don't like the goods, please send the goods back and we'll make refund. Also,how about we make $30 refund to fix this problem.pls feel free to contact.

 

退款退费：We have inquired the financial department, but we have not received the refund application mentioned by the customer, and there is no refund information in the inquiry email, so we refuse to refund unless the customer returns the goods

 

物描不符不发货：Hello Customer,
Sorry to hear about that you open the dispute. 

We offer the goods same as what we sell, 

And we has sent the package out,we hope refund $30,and when you receive the package and return it,

We will refund the rest of money.

Could you please close the dispute, and we can take a good way to fix this problem, right? 

 

未收到退款退费：Hello,the package has delivered,you can check it.

then we told with customer,we hope her close the dispute and gave a $30 refund after her opened the dispute.

so we never agree refund money for customer, If the buyer don't like the goods, please send the goods back and we'll make refund.

 

 

 

First,we didn't chated with cutomer before her opened the dispute,then we said the refund was $30,the last,the customer never sent the news to us.

so we refuse someone to get the goods use this way, we sent goods, paid shipping fees. And now, all money back to buyer, and they can keep our package which is on the way, this is not fair for us,thank you.

 

 

We has told with customer,when we re-send the package,he would close the dispute,but he forgot,please help us finish it.

 

 

 

 

 

Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number is:9200190288589412993131

Checking link : https://t.17track.net/en

You can see the package was delivered.We offer the goods same as what we sell, If the buyer don't like the goods, please send the goods back and we'll make refund.if customer don't want send the package,we agree refund $30 and keep the items

Please help us check, thanks for your kindness and help.

你好，贝宝和客户，

我们已按客户的要求发货了。

附件是运单和订单扫描件，请参考。

跟踪号码是:9200190288589412993131

检查链接:https://t.17track.net/en

你可以看到包裹已经送到了。我们提供和我们销售的一样的货物，如果买家不喜欢货物，请将货物退回，我们会退款。如果顾客不想寄包裹，我们同意退还30美元并保留物品

请帮助我们检查，谢谢你的好意和帮助。

 

未收到，货退回

Hello Paypal and Customer,

We had sent the goods as customer ordered.
Since the customer maliciously refused to accept the express and returned it, we have not received the parcel until now. If we receive the parcel, we will accept a partial refund, because we not only mailed the parcel but also paid the freight and taxes, which is unfair to us.

Please help us check, thanks for your kindness and help.

 

不符，货已到

Hello Paypal and Customer,

We had sent the goods as customer ordered.

Plz find the attachment waybill and order scan for your reference.

Tracking number is:9200190288589413030385

Checking link : https://t.17track.net/en

Everything helped us prove that the package had arrived

You can see the package was delivered.

we don’t receive the tracking number from customer and we did not receive the package from the warehouse who said there had received the customer's package,so we can not provide refund.and if customer don't want send the package,we agree refund $20 and keep the items.plz don't refund all the money to him,it is not fair.

Please help us check, thanks for your kindness and help.

 

因已取消的定期付款被扣款——退单

 

Hello Paypal and Customer, We had sent the goods as customer ordered. Plz find the attachment waybill and order scan for your reference.

Tracking number is:9205590288589512980232

Checking link : https://t.17track.net/en 

Everything helped us prove that the package had arrived You can see the package was delivered.

we sent goods, paid shipping fees. And now, all money back to buyer, and they can keep our package which is on the way, this is not fair for us.If the buyer don't like the goods, please send the goods back and we'll make refund.But we haven't received any news about the return from buyer so far.

 Please help us check, thanks for your kindness and help.

 

Hello Paypal and Customer, We had sent the goods as customer ordered. And the address on waybill is the same as buyer's shipping address. pls find the attachment waybill and tracking scan for your reference. Tracking number is: SF6043204966466 Checking link : https://t.17track.net/en You can see the package was delivered. The buyer never ask for a refund or partial refund from us, they actually want to keep the item but don't pay us. So the buyer is a lier. Pls check and close dispute., thanks again for your kindness and help. Any requirements pls feel free to contact us.

 

 

 

 

 

因已取消的定期付款被扣款——退单

Hello Paypal and Customer, We had sent the goods as customer ordered. Plz find the attachment waybill and order scan for your reference. 

Tracking number is:9200190288589413060580

Checking link : https://t.17track.net/en Everything helped us prove that the package had arrived You can see the package was delivered. We offer the goods same as what we sell, If you don't like the goods, please send the goods back and we'll make refund. pls feel free to contact.

您好，Paypal和客户，我们已经按照客户的要求发送了货物。附件是运单和订单扫描件，请查收。快递单号:9200190288589413060580检查链接:https://t.17track.net/en一切都帮助我们证明包裹已经到达你可以看到包裹已经送达。我们提供的商品和我们卖的一样，如果您不喜欢这些商品，请退货，我们将退款。请随时联系。