回复公式总汇

c场景对话：
1.货发出要求退货：We have contacted the logistics company, and the package has already been scheduled for flights. The tracking number was added in Paypal，but we can not intercept the delivery. Please don't worry, if you get the package ,and find any problem about it, u could refund it for us.
.Plz send back to the below address if you insist.
Building A, Xinri Fortune Plaza, Dongyuan East Road, Licheng District, Putian City, Fujian Province, China
2.位置查询：
A.货刚发出还没到：Hello Friend, We have contacted the logistics company, and the package has already been on the flight. Please wait patiently for a few days. The logistics should be updated soon. normally take 10-18 days for the delivery.
Best Regards
B.货发出一段时间快到了：Hello Friend, The package already arrived at destination, you should receive it soon. Please wait patiently for a few days. Best Regards,
C:还未发货：Dear friend, we are so sorry again for the poor shipment this time. Because of the terrible COVID-19 Virus. Please don't worry, We have contacted the logistics company, and the package has already been scheduled for flights. The tracking number will add in Paypal. Please wait patiently for a few days. The logistics should be updated soon. if you don't get the package, we will refund it for you.
Regards,
D.查不到货品信息Dear Friend, May I have your order number or payment details to check, thanks.
3.客户想取消订单：
A:单纯取消HI,thanks for your order, sorry to hear about that, we already shipped your order out. We have contacted the logistics company, and the package has already been on the flight, but we cannot intercept the delivery, please don't worry, if you don't get the package, we will refund it for you ,or when you get goods back ,we will refund. 
Dear Friend,
So sorry to hear that ,when I heard that you wanted to cancel the order,
I confirmed with the warehouse whether the goods had been shipped.
The warehouse said the goods had been shipped.
Tracking number:9200190288589413148004
checking Link : https://t.17track.net/en

小遐思
Hello friend, thanks for your order, we offer the goods same as what we sell. we are very sorry to hear that.You can use makeup remover to remove the little black spots like this. Sorry, we are willing to pay $10 for this.

and i think about how about US$20 refund and you can keep items?We do not recommend returning it, because the returned shipping cost is not worthwhile for you.
B：货品不满意：Plz send back to the below address if you insist.
Building 12, xintiandi street, Dongyuan East Road, Licheng District, Putian City, Fujian Province,China​
phone number:13328845498 
Once again,we are sorry for any inconvenience caused

C:拿了货不退货又要求退钱：Dear friend, if you do not like it,you can choose to return the goods at effective time, instead of unreasonable request to take the goods without paying, hope to get your understanding, Best Regards

C.发货地址原因：Because of the terrible COVID-19 Virus，we can not get the goods from Texas, so we had to get these from China, we are very sorry to hear that you refused goods because of this reason. and what do you think about US$10 refund and you can keep items? We do not recommend returning it, because the returned shipping cost is not worthwhile for you. Plz send back to the below address if you insist.
Building A, Xinri Fortune Plaza, Dongyuan East Road, Licheng District, Putian City, Fujian Province,China
Regards

4.退款类问题：
A:询问退款时间：When we receive the goods, we will refund them immediately.
5.质量问题询问回复：There is no problem with the quality of goods,but it maybe caused by errors in the production process of some goods
5.查询不到单号需要订单号：Dear Friend,
May I have your order number or payment details to check, thanks.
Regards,
5.修改地址回复：PLZ contact USPS to change the address,
6.刚下单询问发货：Hello Friend, We have arranged your order. The tracking number will be updated to the network and paypal within 2-4 days, please be patient, thank you.Regards,
7.网址：www.dianxiaomi.com

https://t.17track.net/en#nums=SF6043028900408

https://t.17track.net/en#nums=420292109274890249340619520361&fc=190094

https://t.17track.net/en#nums=SF6043028900408
8.对方同意退款：okay,hope you can understand for us, we have many PayPal accounts, which PayPal account you sent your payment to?
9.询问货品真假,We offer the goods same as what we sell,we are legal company, all of items are real,plz do not worry about it.if you receive the package and do not like it, you can choose to return it,we will refund soon.
10. Hi, we are legal company, all the products are real,pls don't worry. if you receive the package and do not like it, you can choose to return it,we will refund soon.
11.询问中国Because we do not have the stock enough,so we need China to provide of these,if you do not like your items made in China,we can sent you reorder from other countries.

11.tracking number: LZ841868035CN
12.找到信用支付按钮：Yep, i get it, you can buy the goods by your credit card, you need to find the payment screen to click the terms and conditions.
13.Sorry,we provide online servicses,shops need price control and can not offer discounts.
觉得是假货，想退款
HI, thanks for your order,we offer the goods same as what we sell,all of items are real, sorry to hear about that, we already shipped your order out. We have contacted the logistics company, and the package has already been on the flight, but we cannot intercept the delivery, please don't worry, if you don't get the package, we will refund it for you ,or when you get goods back ,we will refund. 

Thanks for your order.we have contacted the logistics company, and the package has already been on the flight. Please wait patiently for a few days,the logistics should be updated soon. normally take 7-12 days for the delivery.
Tracking number：SF6043208754907
checking Link : https://t.17track.net/en

then,same mail?every one has same tracking number?
hope you can understand for us ,we need solve lots of mails,we do not have time to write evey message.

Thanks for your understanding.
or you can choose re-order,we will give you a 10% discount for new orders.

I mean you can call USPS and go to your local post office to pick up the package and we will give you a $30 refund

The express company let other companies ship the goods first, and our goods are waiting in their warehouse for plane transport
快递在一个地方不动：Dear friend, we are so sorry again for the poor shipment this time. We asked the logistics company why a package stayed a place for a long time, the reason is the message updated too late, when the package arrived at destination, they will update, so hope you can wait patiently for a few days.
转单号：So sorry for us send you an incorrect tracking number,and we has changed thetracking number and forgot to talk with you,tracking number:9205590288589412127225,plz check it by this tracking number,so sorry to break your heart,have a good day.

Plz check it,the logistics has been updated.

Because they need we pay the trade,and we will pay for it,so plz wait for more days.
Sure,can you call to USPS by tracking number,and we also will contact the logistics company.

图片与实图不一致：The pictures on the website are modified by taking photos, which may be slightly different from the actual package received. Please do not worry about this.
询问退货：When you receive the package, we can talk about how to refund.we will give you an address to return.
So hou much is better?
Thanks for your waiting,the logistics has been updated,Plz check it
If return the package,It will take a long time to get a refund,why not choose refund part of money and you can keep the package.
Hello Friend,  
We feel so sorry for your not good shopping experience again . 
We also have paid a lot of money in it include item's price and high shipping cost and customs and others.
$3orefund is our most,hope you understanding.
180天无法退款Okay,plz apply for a $40 refund from Paypal and we will approve it immediately,thanks for your understanding.
Just make a complaint on PayPal and note that you have negotiated a refund of $35 and we will refund it immediately.
If the item is not received at the warehouse in China, we may not refund it
May I know why you want to return this product?we do not recommend returning it, because the returned shipping cost is not worthwhile for you.
The package has delivered for some days,plz call to USPS by tracking number or ask your neighbor if they can pick up your delivery.
Money on PayPal is frozen and we can only refund it if you close the appeal.
First, We have contacted the logistics company, and the package has already been on the flight, but we cannot intercept the deliver.
then,We offer the goods same as what we sell,we are legal company, all of items are real,plz do not worry about it,all bags from Telfar warehouse.
last,when you receive the package,maybe we can talk about how to refund.we will give you an address to return.

packed in shipping bags instead of box, 

So do you think it looks like a fake?plz don’t worry about it,
And i think about $25，if you agree, we will refund soon.
The reason is USPS lost the package,and they didn’t admited it.plz contact them again,they will help you find the package.
Yep,plz don’t worry about it.
So crazy,you know how to report me but you don’t know your order number?and when you order a bag, we will send a message fot you,plz check your mail clearly.thanks.
We feel so sorry for your not good shopping experience again . We also have paid a lot of money in it include item's price and high shipping cost and customs and others.
$30 refund is our most,hope you understanding.