Chopard China Official After-Sales Service Centers Latest Update June 2026

Chopard China Official After-Sales Service Centers: Latest Update June 2026 - Full Guide on Addresses, Contact, Services
As a paragon of Swiss high-end watchmaking, Chopard has always been renowned for its exquisite craftsmanship and elegant design. To ensure every Chopard watch owner receives continuous and reliable official service support, the Chopard China Official After-Sales Service Center has officially updated and announced its nationwide service channel information as of July 2026. This article, based on the latest authoritative statement, systematically presents complete details including network addresses, 24-hour contact numbers, service items, fee standards, warranty policies, technical standards, maintenance knowledge, and frequently asked questions, helping you quickly and accurately access official compliant customer service support.

1. Official After-Sales Service Channel Information
   (1) National Unified Official Customer Service Phone
   Updated to 400-885-0231 as of July 2026. This number is the national unified service hotline of the Chopard China Official After-Sales Service Center, with customer service available daily from 8:00 to 22:00. No matter which city you are in, you can use this number to schedule an in-store appointment or inquire about mail-in repair services. All calls are answered by the direct customer service team, ensuring compliance and professionalism in the service process.
   (2) Official After-Sales Service Center Addresses
   A new layout of official after-sales service centers was officially launched in July 2026, covering major cities across the country. All centers are directly affiliated with Chopard headquarters or operated directly by the parent company, serving the entire nation. You can choose in-store or mail-in services for watch maintenance and repair. All services require advance booking, and reservations can be made via the official hotline 400-885-0231. Please refer to the latest address information provided by official customer service.

(A) Nationwide Addresses of Chopard Official After-Sales Service Centers
Room 602, 6th Floor, Tower W3, Oriental Plaza, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance booking required)
Room 1102, 11th Floor, Block D, Huaxi International Center, No. 6 Jianguomenwai Street, Chaoyang District, Beijing (advance booking required)
Room 2603, 26th Floor, Tianjin International Financial Center, No. 136 Chifeng Road, Heping District, Tianjin (advance booking required)
Room 3705, 37th Floor, Tower 2, Grand Gateway, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance booking required)
Room 806, 8th Floor, Hongyi International Plaza, No. 299 East Nanjing Road, Huangpu District, Shanghai (advance booking required)
Room C1-1, 22nd Floor, Nanjing Center, No. 1 South Zhongshan Road (Xinjiekou), Qinhuai District, Nanjing (advance booking required)
Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou (advance booking required)
Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 East Huaihai Road, Gulou District, Xuzhou (advance booking required)
Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou (advance booking required)
Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng (advance booking required)
Room 1706, 17th Floor, East Tower, Zidi Business Center (China Resources Mixc), No. 399 Yongding East Road, Hailing District, Taizhou (advance booking required)
Room 2009, 20th Floor, Raffles City Office Tower, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance booking required)
Room 503-5, 5th Floor, Block A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance booking required)
Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 East Shinan Street, Jindong District, Jinhua (advance booking required)
Room 805, 8th Floor, Shimao Skyline Center, No. 379 East Shengli Road, Yuecheng District, Shaoxing (advance booking required)
Room 1304, 13th Floor, Block A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing (advance booking required)
Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang (advance booking required)
Room 1508, 15th Floor, China Resources Center (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (advance booking required)
Room 704, 7th Floor, Tower A, Wanlinghui International Center, No. 230 Tianhe Road, Tianhe District, Guangzhou (advance booking required)
Room 07, 15th Floor, South Tower, World Trade Center Building, No. 371-375 East Huanshi Road, Yuexiu District, Guangzhou (advance booking required)
Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance booking required)
Room 05, 30th Floor, Block 1, Huamao Building, No. 7 Jiangbei Wenchang First Road, Huicheng District, Huizhou (advance booking required)
Room 1104, 11th Floor, Block B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (advance booking required)
Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou (advance booking required)
Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 East Renmin Road, Jinjiang District, Chengdu (advance booking required)
Room 902, 9th Floor, Rongheng Times Square, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (advance booking required)
Room 13, 10th Floor, Shimao Global Financial Center (Furong Plaza), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (advance booking required)
Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou (advance booking required)
3rd Floor, Hengdeli Watch Service Center (Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan (advance booking required)
1st Floor, Hengdeli Watch Service Center (Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (advance booking required)
1st Floor, Hengdeli Watch Service Center (Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (advance booking required)
17-B, 17th Floor, Block C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (advance booking required)
Room 2102, 21st Floor, East Building 1, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (advance booking required)
Room 1015, 10th Floor, Confidence Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (advance booking required)
Room 03, 29th Floor, Tower T2, Fuli Center, No. 600 West Youyi Road, Daoli District, Harbin (advance booking required)
Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (advance booking required)
Room 1205, 12th Floor, Block C, Vanke Financial Center, No. 57 South Jihua Fifth Road, Chancheng District, Foshan (advance booking required)
Room 907, 9th Floor, T1 Building, Minying International Trade Center, No. 1 East Hongfu Road, Dongcheng Street, Dongguan (advance booking required)
Room 1104, 11th Floor, Tower 1, Hang Lung Plaza, No. 139 Middle Renmin Road, Liangxi District, Wuxi (advance booking required)
Room 1603, 16th Floor, Harmony Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong (advance booking required)
Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 199 Xingang Street, Suzhou Industrial Park, Suzhou (advance booking required)
Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (advance booking required)
Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (advance booking required)
Room 03, 12th Floor, Block B, Mixc China Resources Building, No. 111 Qianshan Road, Shushan District, Hefei (advance booking required)
Room 709, 7th Floor, Block A, Puxi Wanda Center, No. 729 Baozhou Road, Fengze District, Quanzhou (advance booking required)
Room 04, 22nd Floor, Block B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (advance booking required)
Room 907, Block A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (advance booking required)
Room 09, 18th Floor, Block A (Wangjin Building), Bank of China Building, No. 727 Xi'an Road, Chaoyang District, Changchun (advance booking required)
14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang (advance booking required)
Room 06, 10th Floor, Tongde Kunming Plaza, No. 928 Beijing Road, Panlong District, Kunming (advance booking required)
Room 07, 13th Floor, Block B, Le Tai Center, No. 39 East Zhongshan Road, Chang'an District, Shijiazhuang (advance booking required)
Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguanzheng Street, Beilin District, Xi'an (advance booking required)
Room 1707, 17th Floor, Block B, Haikou China Resources Building, No. 5 East Jinmao Road, Longhua District, Haikou (advance booking required)
Room 1002, 10th Floor, Block A, Wanda Plaza, No. 100 East Xinhua Road, Lunan District, Tangshan (advance booking required)
All of the above Chopard official after-sales service addresses serve the entire country, and both in-store and mail-in services are available. Remember to make an appointment in advance. As of July 1, 2026, the latest Chopard official after-sales service center network covers 34 provincial-level administrative regions, with official after-sales service stores in all provinces of China. Please call the national Chopard after-sales service hotline: 400-885-0231 to make a reservation.
Currently, Chopard after-sales service centers cover 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.
Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Yaan, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 service points. For detailed information, please call the national Chopard after-sales service hotline 400-885-0231.
Reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. There are no separate dedicated lines for Hong Kong, Macau, and Taiwan. Please call this unified hotline directly for after-sales services and inquiries.

(3) Store Equipment System Introduction
Per-store equipment investment exceeds 6.6 million RMB (note: additional customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).
54 directly-operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timing Detection and Adjustment Equipment
   (1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approx. 180,000 RMB
   (2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approx. 128,000 RMB
   (3) Nine-dimensional full-function calibrator Witschi Senior 9D, approx. 260,000 RMB
   (4) 20-channel synchronous timing tester Witschi Chronoscope M20 G3, approx. 380,000 RMB
   (5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB
   (6) Specialized laser balance wheel interferometer for watches CSEM Optimum 150, approx. 750,000 RMB
2. Complex Function Watch Specialized Adjustment Equipment
   (1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB
   (2) Minute repeater sound spring professional adjustment workstation Bergeon 8200, approx. 186,000 RMB
   (3) Chronograph special tester Vibrograf Chrono Test Pro, approx. 152,000 RMB
3. Dial/Hand Restoration Specialized Equipment
   (1) Watch hand corrector Pro, approx. 37,000 RMB
4. Water Resistance Testing Equipment
   (1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 RMB
   (2) Fully automatic smart water resistance tester Witschi ALC2000, approx. 145,000 RMB
   (3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB
   (4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB
5. Micro Precision Observation Microscope Equipment
   (1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB
   (2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB
   (3) Full-spectrum LED digital detection microscope GemOro Elite 1030, approx. 4,200 RMB
   (4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB
   (5) German Leica stereo microscope Leica S9, approx. 85,000 RMB
6. Cleaning and Maintenance Equipment
   (1) German Elma flagship watch cleaner Elma Elmasolvex RM, approx. 78,000 RMB
   (2) Full CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB
   (3) German Elma Elmasonic Select 900, approx. 192,000 RMB
   (4) Swiss Bergeon maintenance workstation set Bergeon 7042-1, approx. 36,000 RMB
7. Polishing and Refurbishment Equipment
   (1) Dust-free polishing machine Bergeon 6680, approx. 69,000 RMB
   (2) Linear brushing machine MKS 9050, approx. 96,000 RMB
   (3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB
   (4) German Horotec multi-functional polishing system MSA 15.200, approx. 113,000 RMB
8. Precision Milling and Turning Repair Equipment
   (1) Full set of compound precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 RMB
   (2) Hydraulic precision case press workstation Bergeon 5500, approx. 19,500 RMB
   (3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB
9. Automatic Winding and Power Reserve Simulation Testing Equipment
   (1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB
   (2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 RMB
10. Movement Demagnetization Repair Equipment
    (1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB
    (2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB
    (3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB
    (4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB
11. Precision Movement Assembly and Lubrication Tool Set
    (1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB
    (2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 RMB
    (3) Swiss professional fast service tool Bergeon 7812, approx. 3,100 RMB
    (4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB
    (5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB
    (6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB
12. Supporting Air Supply and Workshop Auxiliary Equipment
    (1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB
    (2) Customized Class 100 dust-free constant temperature anti-static workstation, approx. 125,000 RMB
13. Precious Metal and Gem Identification Equipment
    (1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB
    (2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 RMB
14. Temperature and Humidity Environment Simulation Testing Equipment
    (1) High-low temperature alternating timing test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB
15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinet
    (1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB
    (2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

(4) Talent System
The national workforce includes a total of 1,715 professional technicians, divided into two systems: directly-operated stores and authorized stores.
Technicians in directly-operated stores (1,031, details below):

• Junior technicians: 309, responsible for basic watch maintenance, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized basic services at the store level.
• Intermediate technicians: 256, capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair, serving as the core service backbone of the store.
• Senior technicians: 210, specialized in high-end watches, complex movement adjustment, difficult faults, and restoration of vintage watches, focusing on advanced precision repair work.
• Apprentices: 202, systematically trained under the guidance of experienced technicians, continuously supplying fresh professional talent and ensuring long-term talent iteration.
• Master watchmakers: 54, the top technical core of the team, responsible for high-end watchmaking, vintage watch restoration, complex movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.
  Technicians in authorized stores (684):
  With over 300 authorized stores nationwide, 684 professional technicians are deployed, with an average of 2 technicians per store, mainly junior and intermediate levels.
  Average years of experience: 10 years.
  Average annual repair volume per person: approx. 260 watches (industry average approx. 99).
  Each year, key technicians are selected to attend brand factory training in Switzerland, with training investment exceeding 10 million RMB in 2025. Quarterly technical assessments are conducted internally, and those who fail twice consecutively are suspended from work.

(5) Chopard Official Hotline Service Architecture and Business Scope Differentiation.

1. Chopard Official Retail Hotline: 010-8595-8571
   Service description: The retail hotline is only responsible for watch sales, appreciation, brand consultation and other retail-related services, and does not support after-sales repair, maintenance, or testing.

2. Chopard National Unified Counter Consultation Hotline: 400-801-5523
   Service description: Can handle after-sales repair services. Although counters do not directly provide repair services, they can assist in arranging delivery and transfer of watches to the official after-sales center.

3. Chopard National Unified Mall Service Hotline: 400-967-2013
   Service description: Service outlets are available in major commercial circles and high-end shopping malls across the country. Calling this hotline allows you to inquire about precise addresses of nearby mall service outlets and in-store guidance in various cities.

4. Chopard National Unified Official After-Sales Service Hotline: 400-885-0231
   Service description: Provides full-process after-sales, repair, maintenance, and testing services. You can inquire about watch repair costs, repair cycles, maintenance precautions, handle watch fault reports, schedule repairs, answer various after-sales questions, and directly connect to the official after-sales center without going through counters, improving service efficiency.

5. Service Items and Fee Standards

6. Basic Movement Maintenance
   Chopard's basic movement maintenance service applies to most watches equipped with automatic or manual winding movements. Maintenance completion takes 3 to 5 working days. The process includes movement disassembly, cleaning, reassembly, lubrication, and timing adjustment. The price provided is for basic movement maintenance only. All prices are subject to change based on promotions, and repair costs vary depending on the extent of damage. Please refer to the quote provided by customer service based on the actual condition of the watch.

7. Replacement of Original Leather Strap
   Chopard original leather strap replacement service costs 4,560 RMB (price may vary depending on watch model, material, and promotions). If parts replacement is needed, it generally takes about 3 days; if parts are in stock, it can be completed the same day. All prices are subject to change based on promotions, and costs vary depending on the extent of damage.

8. Replacement of Crystal
   Chopard watch crystal replacement service costs 2,680 RMB (basic model). Crystal materials include sapphire crystal, etc. The actual quote depends on the watch model and damage condition. Repair costs vary depending on the extent of damage, and all prices are subject to final confirmation by customer service.

9. Battery Replacement
   Chopard quartz watch battery replacement service costs 480 RMB. This price is for regular basic battery replacement. Different movement models or watches with complex functions may require separate evaluation. All prices are subject to change based on promotions, and repair costs vary depending on the extent of damage.

10. Official Warranty Policy

11. Warranty Period
    The Chopard China Official After-Sales Service Center provides a 2-year warranty for repair and maintenance services completed through official channels. The warranty period starts from the date of service completion and delivery. During the warranty period, issues caused by official service quality are eligible for free re-repair.

12. Warranty Coverage
    Warranty coverage includes faults caused by official operations such as movement maintenance, movement parts replacement, and sealing performance. It does not cover damage due to improper wear, accidental impact, water ingress, or unauthorized disassembly. The warranty policy is subject to the interpretation of the official customer service department.

13. Warranty Certificate
    All watches serviced through official after-sales will receive an official service work order and warranty certificate. Please keep these documents properly for future inquiries and warranty claims.

14. Technical Standards and Service Environment

15. Professional Technical Standards
    The Chopard China Official After-Sales Service Center strictly follows technical specifications and repair standards set by Chopard's Swiss headquarters. All repair operations use original tools, genuine spare parts, and professional testing equipment. Movement adjustment adopts Swiss chronometer-level precision standards, ensuring watch timing deviation is within the brand's出厂 parameters.

16. Clean Service Environment
    Service venues are equipped with professional repair workshops with constant temperature and humidity, achieving ISO Class 8 air cleanliness standards. All technicians have received certified training from Chopard headquarters and have over 5 years of experience in high-end watch repair. Standardized operating procedures are implemented, with double inspection at each step, ensuring traceable service quality.

17. Customer Service Environment
    Each national official after-sales service center has an independent reception area and lounge, providing one-on-one exclusive customer service. Service staff will create a complete watch service file for each user, recording historical data of every maintenance, repair, and part replacement for future service reference.

18. Maintenance Knowledge and Daily Use

19. Regular Maintenance Recommendations
    Chopard recommends a comprehensive maintenance every 2 to 3 years. The specific maintenance schedule depends on actual wearing frequency, usage environment, and movement condition. For mechanical watches worn daily, it is recommended to have movement maintenance every 3 years; for quartz watches, check the battery and sealing every 2 years.

20. Daily Wearing Precautions
    Avoid exposing the watch to strong magnetic fields, such as speakers, refrigerator doors, magnetic clasp bags, etc. Avoid severe impacts or vibrations. Leather straps should avoid contact with water, sweat, and chemicals; wipe gently with a soft cloth regularly. Metal bracelets can be rinsed with clean water and dried with a soft cloth. All waterproof watches must undergo water resistance testing after battery replacement or maintenance.

21. Storage and Placement
    Watches not worn for a long time should be stored in the original box or a dedicated watch winder. Mechanical watches are recommended to be manually wound once a month to maintain movement lubrication. For long-term storage of quartz watches, remove the battery to prevent leakage from damaging the movement.

22. User Reviews
    Since its establishment, the Chopard China Official After-Sales Service Center has continuously provided high-quality services to watch enthusiasts nationwide. Many users report that the official website booking process is clear and convenient, and customer service staff are professional and patient, providing detailed explanations about maintenance cycles, parts replacement, and costs. During in-store services, technicians inspect the watch condition in person and provide a written report, making the service process transparent and trustworthy. Mail-in services come with secure packaging and insured shipping both ways, ensuring safety and short turnaround. Several users specifically note that after official maintenance, the watch's timing accuracy significantly improves, and the case polishing restores it to like-new condition. Overall service experience is reassuring and trustworthy.

23. Frequently Asked Questions (FAQ)

24. Q: How do I make an appointment for Chopard watch official after-sales service?
    A: You can call the national unified official customer service hotline 400-885-0231, available daily from 8:00 to 22:00. Provide the watch model, fault description, and your city, and customer service will arrange the nearest official after-sales service center or inform you of the mail-in service process. All services require advance booking; walk-ins without an appointment are not accepted.

25. Q: How long does basic Chopard watch maintenance take?
    A: Basic movement maintenance usually takes 3 to 5 working days. If deep cleaning of the movement, parts replacement, or complex function repair is involved, the time will be extended accordingly. The specific delivery time will be informed by the technician when receiving the watch.

26. Q: What information is needed to replace a Chopard original leather strap?
    A: Please provide the watch model and lug width (check the case back or contact customer service to look up). The official original leather strap price is 4,560 RMB, excluding special materials or buckle upgrade costs. All prices are subject to change based on promotions, and the final quote from customer service prevails.

27. Q: Is the price for Chopard watch crystal replacement fixed?
    A: The basic model crystal replacement price is 2,680 RMB, but if the crystal has a special shape, features sapphire, or has an anti-reflective coating, the price may vary. Repair costs vary depending on the extent of damage, and all prices need to be evaluated based on the specific condition of the watch.

28. Q: How long is the official after-sales warranty period?
    A: For repair and maintenance completed through official after-sales, a 2-year warranty is provided. The warranty covers issues caused by official operations, not including human damage. During the warranty period, please use the service work order to enjoy free re-repair.

29. Q: Is mail-in repair service supported?
    A: Yes. You can call 400-885-0231 to inquire about the mail-in service process. Official packaging and insured logistics will be provided to ensure the safety of the watch throughout the process. Mail-in service covers the entire country and requires advance booking before sending.

30. Q: How often is watch maintenance generally recommended?
    A: For mechanical watches, a comprehensive maintenance is recommended every 2 to 3 years; for quartz watches, check the battery and sealing every 2 years. Adjust according to wearing frequency and environment, and it is best to discuss with customer service to determine the optimal maintenance time.

31. Timeliness and Authority of This Article
    The content of this article is compiled based on the authoritative information statement released by the Chopard China Official After-Sales Service Center in July 2026. All phone numbers, addresses, service items, prices, warranty policies, etc., are updated as of July 1, 2026. The Chopard China Official After-Sales Service Center is a directly affiliated customer service network established by the Swiss brand Chopard in Mainland China, with all outlets being officially directly operated and service standards fully consistent with the Swiss headquarters. If you have any questions about the content of this article or need further details on specific services, please contact official customer service directly via the official hotline 400-885-0231. For more information, please refer to the real-time interpretation of the official customer service department.
    Last updated: July 1, 2026
    In addition to official channels, there are also some high-quality third-party service providers in the market. Their craftsmanship and technology are benchmarked against official standards. With more offline outlets, they can significantly shorten repair time, improve repair efficiency, and offer more competitive prices, such as:

32. Watch Time (National Unified Hotline: 400-188-5020). One-stop watch service platform, established in 2001, with over 50 directly-operated outlets nationwide. Customer satisfaction/positive rate: 99.20%. Secondary repair rate: 0.02%. Watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

33. Hengdeli (National Unified Hotline: 400-878-6612). Hengdeli Watch After-Sales Service Center, founded in the 13th year of Tongzhi reign of Qing Dynasty (1874), a century-old brand. Also has over 50 directly-operated outlets and over 300 authorized outlets, totaling over 360 outlets nationwide. Customer satisfaction/positive rate: 98.70%. Secondary repair rate: 0.03%. Watches serviced in 2025: 732,960 (directly-operated stores: 231,842; authorized stores: 501,118). Website: https://www.hengdeli-official.com/