摘要： SAP CRM 7.0 Ehp 1 introduces a quite fancy new feature called ‘Tag Cloud’. With Tag Cloud, we can easily put all kinds of Tags on most of the transaction objects across Sales, Service and Marketing area. Object tagging is a great feature that allows user to tag an instance of an object (Ex: an opportunity document) .User could share the tags with community. User can set access to tag cloud on the home page via personalization.... 阅读全文

摘要： Source：http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/23648 Author：Srini Katta, is the founder, President & CEO of iServiceGlobe, Inc., a CRM solutions company with offices throughout the globe. iServiceGlobe was incorporated in 2005. 最近，市场上的几乎每款CRM产品都开始提供从简单的账户&联系人管理到复杂的服务功能在内的移动化功能。不过，其中的大多数产品的策略，往往是它们核心CRM业务功能进行了简单的延拓之后，直接向移动终端的一个移植，而不是一个有着常见的移动应用的理念在其中的产品。因此，这些意图应用移动业务策略的公司往往会经历痛苦的再实施和增强的版本... 阅读全文