readme

0 运行项目
1 依赖项
2 wellClient方法说明
3 事件处理
4 强制操作接口
5 调试工具
6 事件名及其数据结构

0 运行项目

直接用浏览器打开根目录下的index.html。或者你也可以访问在线的demo

然后在浏览器里打开：localhost:3000, 可以看到如下界面。

1 依赖项

以下依赖项是必须的，并且必须按照指定的顺序加载

jquery-1.11.3.min.js：建议使用不低于1.11.3版本的jquery
websocket-suport.min.js: websocket的支持组件
well-client.js: 软电话主要的逻辑处理
well-ui.js: 软电话的UI事件

Example:

<head>
	<meta charset="utf-8">
	<link rel="stylesheet" href="css/sf-main.css">
	<script src="js/jquery-1.11.3.min.js"></script>
	<script src="js/websocket-suport.min.js"></script>
	<script src="js/well-client.js"></script>
	<script src="js/well-ui.js"></script>
</head>

2 wellClient方法说明

2.1 wellClient.setConfig(config)：设置配置信息

config是js对象，具有以下字段

参数	类型	是否必须	默认值	描述
debug	boolean	否	true	debug模式会写详细的日志信息，设置成false可以关闭日志
SDK	string	是	'tpisdk.wellcloud.cc'	呼叫控制和事件服务的地址,‘域名+端口’,80端口可不写
TPI	string	是	'tpi.wellcloud.cc/login'	TPI 登录地址，'域名+端口+登录路径'
useWsLog	boolean	否	true	是否输出详细的websocket信息
clickCallClass	string	否	well-canBeCalled	设置点击呼叫的类,例如某个span标签包裹一串数字“8001sd12”,当这个类被点击的时候，首先会把这个字符串里的非数字部分剔除，然后对数字部分800112拨号。
hideButton	array	否	［］	设置隐藏某个按钮。例如['sConf','conf']，代表隐藏单步会议与会议按钮,
enableAlert	boolean	否	false	决定是否启用alert。如果是ture，那么某些异常会用alert的形式弹出。默认不使用alert提示错误信息。

Example

wellClient.setConfig({host:'192.168.2.233',debug:false});

控件与id对应关系

名称	id
设置坐席状态	setMode
号码输入框	number
拨号按钮	make
接听按钮	answer
保持按钮	hold
单步转移按钮	sTran
单步会议按钮	sConf
咨询按钮	ask
会议按钮	conf
挂断按钮	dropCon
登出按钮	logout
登录按钮	login

2.2 wellClient.login(jobNumber, password, domain, ext, loginMode)：坐席登录

参数	类型	是否必须	默认值	描述
jobNumber	string	是		工号
password	string	是		密码
domain	string	是		域名
ext	string	是		分机号
loginMode	string	否	'ask'	登录模式。ask: 询问过后决定是否登录；force: 强制登录，无需询问；stop: 不做处理。以上三种情况必须是座席忘记登出或者异地登录时才会起作用。其他情况的报错将直接报错，不做任何处理。

Example

wellClient.login('5001','123456','test.com','8001')
.done(function(res){
	console.log('登录成功');
})
.fail(function(res){
	console.log('登录失败');
});

2.3 wellClient.logout()：坐席登出

Example

wellClient.logout()
.done(function(res){
	console.log('登出成功');
})
.fail(function(res){
	console.log('登出失败');
})

2.4 wellClient.setAgentMode(mode)：设置坐席状态

参数	类型	是否必须	默认值	描述
mode	string	是		'Ready'(就绪)，'NotReady'(未就绪)

Example

wellClient.setAgentMode('Ready')
.done(function(res){
	console.log('就绪成功');
})
.fail(function(res){
	console.log('就绪失败');
})

2.5 wellClient.makeCall(phoneNumber)：拨打电话

参数	类型	是否必须	默认值	描述
phoneNumber	string	是		被叫方号码

Example

wellClient.makeCall('8007')
.done(function(res){
	console.log('拨号请求成功');
})
.fail(function(res){
	console.log('拨号请求失败');
})

2.6 wellClient.answerCall(callId)：接听电话

参数	类型	是否必须	默认值	描述
callId	string	是		接听电话的callId

Example

wellClient.answerCall('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f')
.done(function(res){
	console.log('接听请求成功');
})
.fail(function(res){
	console.log('接听请求失败');
})

2.7 wellClient.dropConnection(callId)：挂断链接

参数	类型	是否必须	默认值	描述
callId	string	是		电话的callId

Example

wellClient.dropConnection('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f')
.done(function(res){
	console.log('挂断链接请求成功');
})
.fail(function(res){
	console.log('挂断链接请求失败');
})

2.8 wellClient.holdCall(callId)：保持电话

参数	类型	是否必须	默认值	描述
callId	string	是		电话的callId

Example

wellClient.holdCall('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f')
.done(function(res){
	console.log('保持链接请求成功');
})
.fail(function(res){
	console.log('保持链接请求失败');
})

2.9 wellClient.retrieveCall(callId)：取回电话

参数	类型	是否必须	默认值	描述
callId	string	是		电话的callId

Example

wellClient.retrieveCall('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f')
.done(function(res){
	console.log('取回链接请求成功');
})
.fail(function(res){
	console.log('取回链接请求失败');
})

2.10 wellClient.singleStepTransfer(callId,phoneNumber)：单步转移

参数	类型	是否必须	默认值	描述
callId	string	是		电话的callId
phoneNumber	string	是		转移给另一方的电话号码

Example

wellClient.singleStepTransfer('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f','8002')
.done(function(res){
    console.log('单步转移请求成功');
})
.fail(function(res){
    console.log('单步转移请求失败');
})

2.11 wellClient.singleStepConference(callId,phoneNumber,type)：单步会议

参数	类型	是否必须	默认值	描述
callId	string	是		电话的callId
phoneNumber	string	是		邀请参与会议方的电话号码
type	string	否	Active	邀请参与会议方的参与方式，可用Active, 或者Silent两种方式

Example

wellClient.singleStepConference('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f','8002')
.done(function(res){
    console.log('单步会议请求成功');
})
.fail(function(res){
    console.log('单步会议请求失败');
})

2.12 wellClient.consult(holdCallId,phoneNumber)：咨询

参数	类型	是否必须	默认值	描述
callId	string	是		咨询方电话的callId
phoneNumber	string	是		被咨询方的电话号码

Example

wellClient.consult('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f','8002')
.done(function(res){
    console.log('咨询请求成功');
})
.fail(function(res){
    console.log('咨询请求失败');
})

2.13 wellClient.conference(holdCallId, consultCallId)：会议

参数	类型	是否必须	默认值	描述
callId	string	是		保持方的callId
consultCallId	string	是		被咨询方callId

Example

wellClient.conference('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f','6aee1dda-d4a2-4d3c-8fab-df7782a6c10c')
.done(function(res){
    console.log('会议请求成功');
})
.fail(function(res){
    console.log('会议请求失败');
})

2.14 wellClient.cancelConsult(holdCallId, consultCallId)：取消咨询

参数	类型	是否必须	默认值	描述
holdCallId	string	是		保持的callId
consultCallId	string	是		咨询的callId

Example

wellClient.conference('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f','6aee1dda-d4a2-4d3c-8fab-df7782a6c10c')
.done(function(res){
    console.log('取消咨询请求成功');
})
.fail(function(res){
    console.log('取消咨询请求失败');
})

2.15 wellClient.transferCall(holdCallId, consultCallId)：咨询后转移

参数	类型	是否必须	默认值	描述
holdCallId	string	是		保持的callId
consultCallId	string	是		咨询的callId

Example

wellClient.conference('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f','6aee1dda-d4a2-4d3c-8fab-df7782a6c10c')
.done(function(res){
    console.log('咨询后转移请求成功');
})
.fail(function(res){
    console.log('咨询后转移请求失败');
})

2.16 wellClient.setCallData(callId, data)：设置随路数据

参数	类型	是否必须	默认值	描述
callId	string	是		callId
data	array	是		对象数组。形式必须符合：[{key:'agentId', value:'8001'},{key:'customerId', value:'19099092'}]

Example

var data = [{key:'agentId', value:'8001'},{key:'customerId', value:'19099092'}];

wellClient.setCallData('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f',data)
.done(function(res){
	console.log('设置随路数据成功');
})
.fail(function(res){
	console.log('设置随路数据失败');
})

3 事件处理

3.1 wellClient.on(eventName,callback):事件订阅函数

参数	类型	是否必须	默认值	描述
eventName	string	是		必须是合法的事件名称
callback	function	是		事件的回调函数

Example

// 订阅服务初始化事件
wellClient.on('serviceInitiated',function(data){
    wellClient.log('事件处理-服务初始化');
});

3.2 wellClient.exports=function(event){}: 所有事件的回调函数

第三方自行实现这个函数后，一旦收到事件，就会调用这个函数。

wellClient.exports = function(event){
    console.log('receive event: >>>');
    console.log(event);
};

3.3 wellClient.onLog=function(msg){}: 所有日志的回调函数

msg结构

字段	类型	含义
msg.type	枚举('log', 'error', 'alert')	消息类型
msg.content	string	消息内容

第三方自行实现这个函数后，一旦收到打印日志事件，就会回调这个函数

wellClient.onLog = function(msg){
    console.log(msg.type);
    console.log(msg.content);
}

4 强制操作接口

4.1 wellClient.forceDrop(deviceId, callId): 强拆

强制通话中的设备挂断电话。必须保证被插入的设备在通话中才可以进行强拆。

参数	类型	是否必须	默认值	描述
deviceId	string	是		设备id
callId	string	是		呼叫id

Example

wellClient.forceDrop('8001@test.cc', '6aee1dda-d4a2-4d3c-8fab-df7782a6c10f')
.done(function(res){
    console.log('强拆请求成功');
})
.fail(function(res){
    console.log('强拆请求失败');
});

4.2 wellClient.forceJoin(deviceId, callId, phoneNumber): 强插

强制进入一个通话中，类似于进入会议。必须保证被插入的设备在通话中才可以进行强插。

参数	类型	是否必须	描述
deviceId	string	是	被插入设备的id
callId	string	是	被插入设备的callId
phoneNumber	string	是	插入方设备号码

Example

wellClient.forceJoin('8001@test.cc', '6aee1dda-d4a2-4d3c-8fab-df7782a6c10f', '8002')
.done(function(res){
    console.log('强插请求成功');
})
.fail(function(res){
    console.log('强插请求失败');
});

4.3 wellClient.forceTake(deviceId, callId, phoneNumber): 接管

接管通过的坐席，让通话转接到指定的设备上。必须保证被接管的设备在通话中才可以进行接管。

参数	类型	是否必须	描述
deviceId	string	是	被接管设备的id
callId	string	是	被接管设备的callId
phoneNumber	string	是	接管方设备号码

Example

wellClient.forceTake('8001@test.cc', '6aee1dda-d4a2-4d3c-8fab-df7782a6c10f', '8002')
.done(function(res){
    console.log('强插请求成功');
})
.fail(function(res){
    console.log('强插请求失败');
});

4.4 wellClient.forceListen(callId, deviceId): 监听

监听通话。

参数	类型	是否必须	默认值	描述
callId	string	是		被监听通话的callId
deviceId	string	是		使用设备（deviceId）去监听

Example

wellClient.forceListen('6aee1dda-d4a2-4d3c-8fab-df7782a6c10f', '8002@test.cc')
.done(function(res){
    console.log('监听请求成功');
})
.fail(function(res){
    console.log('监听请求失败');
});

4.5 wellClient.forceReady(agentId, deviceId): 强制就绪

参数	类型	是否必须	默认值	描述
agentId	string	是		座席Id
deviceId	string	是		座席使用的设备Id

Example

wellClient.forceReady('5001@test.cc', '8002@test.cc')
.done(function(res){
    console.log('强制就绪请求成功');
})
.fail(function(res){
    console.log('强制就绪请求失败');
});

4.6 wellClient.forceNotReady(agentId, deviceId):强制离席

参数	类型	是否必须	默认值	描述
agentId	string	是		座席Id
deviceId	string	是		座席使用的设备Id

Example

wellClient.forceNotReady('5001@test.cc', '8002@test.cc')
.done(function(res){
    console.log('强制离席请求成功');
})
.fail(function(res){
    console.log('强制离席请求失败');
});

4.7 wellClient.forceLogout(agentId, deviceId): 强制签出

强制座席签出

参数	类型	是否必须	默认值	描述
agentId	string	是		座席Id
deviceId	string	是		座席使用的设备Id

Example

wellClient.forceLogout('5001@test.cc', '8002@test.cc')
.done(function(res){
    console.log('强制签出请求成功');
})
.fail(function(res){
    console.log('强制签出请求失败');
});

5 调试工具

5.1 wellClient.getCallMemory(): 获取wellClient内部数据

Example

wellClient.getCallMemory()

5.2 wellClient.log(msg): 输出日志信息

参数	类型	是否必须	默认值	描述
msg	string,object,array,...	否		变量名

Example

wellClient.log('test');

5.3 wellClient.error(msg): 输出错误日志信息

参数	类型	是否必须	默认值	描述
msg	string,object,array,...	否		变量名

Example

wellClient.error('test');

5.3 wellClient.setDebug(isDebug): 输出错误日志信息

参数	类型	是否必须	默认值	描述
isDebug	boolean	是		变量名

Example

wellClient.setDebug(true);

5.4 wellClient.isPhoneNumber(phoneNumber): 判断字符串是否是合法的号码

参数	类型	是否必须	默认值	描述
phoneNumber	string	是		变量名

Example

// 因为不仅仅有手机号，还有分机号，所以isPhoneNumber函数只是去验证传入的字符串是否全是数字
wellClient.isPhoneNumber('144124');

6 事件名及其数据结构

6.1 agentLoggedOn：坐席登录事件

数据模型

AgentLoggedOnEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	deviceId (string, optional): 分机号 ,
	agentId (string, optional): 坐席号 ,
	agentMode (string, optional): 坐席状态 = ['Ready', 'NotReady', 'WorkNotReady', 'Logout', 'Unknown'],
	devices (object, optional): 登录设备 ,
	queueId (string, optional): 队列ID ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}

示例

{
  "eventName": "agentLoggedOn",
  "eventTime": "2017.03.18 14:13:24",
  "eventType": "agent",
  "serial": 11050819,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.AgentLoggedOnEvent",
  "topics": [
    "CtiRouter_ctirouter-z40iv",
    "agent:5002@zhen04.cc",
    "agentLoggedOn",
    "agent:zhen04.cc",
    "device:8002@zhen04.cc",
    "agent",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "deviceId": "8002@zhen04.cc",
  "agentId": "5002@zhen04.cc",
  "agentMode": "Ready",
  "devices": {
    "Voice": "8002@zhen04.cc"
  }
}

6.2 agentLoggedOff：坐席登出事件

数据模型

AgentLoggedOffEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	deviceId (string, optional): 分机号 ,
	agentId (string, optional): 坐席号 ,
	agentMode (string, optional): 坐席状态 = ['Ready', 'NotReady', 'WorkNotReady', 'Logout', 'Unknown'],
	devices (object, optional): 登录设备 ,
	queueId (string, optional): 队列ID ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}

示例

{
  "eventName": "agentLoggedOff",
  "eventTime": "2017.03.18 14:35:34",
  "eventType": "agent",
  "serial": 11066842,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.AgentLoggedOffEvent",
  "topics": [
    "CtiRouter_ctirouter-z40iv",
    "agent:5002@zhen04.cc",
    "agentLoggedOff",
    "agent:zhen04.cc",
    "device:8002@zhen04.cc",
    "agent",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "deviceId": "8002@zhen04.cc",
  "agentId": "5002@zhen04.cc",
  "agentMode": "Logout",
  "devices": {
    "Voice": "8002@zhen04.cc"
  }
}

6.3 agentReady：坐席就绪事件

数据模型

AgentReadyEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	deviceId (string, optional): 分机号 ,
	agentId (string, optional): 坐席号 ,
	agentMode (string, optional): 坐席状态 = ['Ready', 'NotReady', 'WorkNotReady', 'Logout', 'Unknown'],
	devices (object, optional): 登录设备 ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}

示例

{
  "eventName": "agentReady",
  "eventTime": "2017.03.18 14:13:24",
  "eventType": "agent",
  "serial": 11050820,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.AgentReadyEvent",
  "topics": [
    "CtiRouter_ctirouter-z40iv",
    "agent:5002@zhen04.cc",
    "agentReady",
    "agent:zhen04.cc",
    "device:8002@zhen04.cc",
    "agent",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "deviceId": "8002@zhen04.cc",
  "agentId": "5002@zhen04.cc",
  "agentMode": "Ready",
  "devices": {
    "Voice": "8002@zhen04.cc"
  }
}

6.4 agentNotReady：坐席离席事件

数据模型

AgentNotReadyEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	deviceId (string, optional): 分机号 ,
	agentId (string, optional): 坐席号 ,
	agentMode (string, optional): 坐席状态 = ['Ready', 'NotReady', 'WorkNotReady', 'Logout', 'Unknown'],
	devices (object, optional): 登录设备 ,
	reason (string, optional): 离席原因 ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}

示例

{
  "eventName": "agentNotReady",
  "eventTime": "2017.03.18 14:33:50",
  "eventType": "agent",
  "serial": 11065578,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5006@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.AgentNotReadyEvent",
  "topics": [
    "CtiRouter_ctirouter-z40iv",
    "agent:5006@zhen04.cc",
    "agent:zhen04.cc",
    "device:8001@zhen04.cc",
    "agent",
    "agentNotReady",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8001@zhen04.cc",
  "deviceId": "8001@zhen04.cc",
  "agentId": "5006@zhen04.cc",
  "agentMode": "NotReady",
  "devices": {
    "Voice": "8001@zhen04.cc"
  }
}

6.5 serviceInitiated：摘机事件

摘机事件在makeCall时将会产生，这个事件只会由呼叫的发起方收到。

数据模型

ServiceInitiatedEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	callId (string, optional): 呼叫ID ,
	deviceId (string, optional): 发生变化的设备 ,
	localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
	agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
	originCallInfo (OriginCallInfo, optional),
	connectionId (string, optional),
	initiatedDevice (string, optional): 摘机设备 ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}
OriginCallInfo {
	callId (string, optional),
	callingDevice (string, optional),
	calledDevice (string, optional)
}

示例

{
  "eventName": "serviceInitiated",
  "eventSrc": "8001@zhen04.cc",
  "eventTime": "2017.03.18 14:13:33",
  "eventType": "csta",
  "serial": 121019,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5006@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.ServiceInitiatedEvent",
  "topics": [
    "extension",
    "agent:5006@zhen04.cc",
    "serviceInitiated",
    "CtiWorker_ctiworker-31dv7",
    "crossRefId:2365",
    "device:8001@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8001@zhen04.cc",
  "callId": "37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "deviceId": "8001@zhen04.cc",
  "localState": "Initiate",
  "connectionId": "8001@zhen04.cc|37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "initiatedDevice": "8001@zhen04.cc"
}

6.6 originated：呼出事件

呼出事件在makeCall时将会产生，与serviceInited事件一定是成对出现。

这个事件只会由呼叫的发起方收到。

数据模型

OriginatedEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	callId (string, optional): 呼叫ID ,
	deviceId (string, optional): 发生变化的设备 ,
	localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
	agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
	originCallInfo (OriginCallInfo, optional),
	connectionId (string, optional),
	callingDevice (string, optional): 主叫号 ,
	calledDevice (string, optional): 被叫号 ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}
OriginCallInfo {
	callId (string, optional),
	callingDevice (string, optional),
	calledDevice (string, optional)
}

示例

{
  "eventName": "originated",
  "eventSrc": "8001@zhen04.cc",
  "eventTime": "2017.03.18 14:13:33",
  "eventType": "csta",
  "serial": 121021,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5006@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.OriginatedEvent",
  "topics": [
    "extension",
    "agent:5006@zhen04.cc",
    "CtiWorker_ctiworker-31dv7",
    "crossRefId:2365",
    "device:8001@zhen04.cc",
    "csta",
    "originated"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8001@zhen04.cc",
  "callId": "37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "deviceId": "8001@zhen04.cc",
  "localState": "Initiate",
  "connectionId": "8001@zhen04.cc|37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "callingDevice": "8001@zhen04.cc",
  "calledDevice": "8002@zhen04.cc"
}

6.7 delivered：振铃事件

振铃事件在呼叫到达设备时产生，在呼叫中的每一个设备都会收到一个振铃事件。

下面是不同场景下设备收到事件的情况：

对于单步会议场景来说，在呼叫中的每一个设备都会收到振铃事件，包括发起会议方，被会议方，以及第三方。
对于单步转移场景来说，转移目的方与被转移方将收到振铃事件，而发起转移方因为呼叫结束将不再收到振铃事件。
对于咨询后会议场景来说，发起会议方与被会议方将收到振铃事件，而被保持方则不会收到振铃事件。
对于咨询后转移场景来说，发起转移方与转移目的方将收到振铃事件，而被保持方则不会收到振铃事件。

判断是否本设备的呼叫只需要关注alertingDevice与srcDeviceId相同，相同则表明当前设备在振铃。

数据模型

DeliveredEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	callId (string, optional): 呼叫ID ,
	deviceId (string, optional): 发生变化的设备 ,
	localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
	agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
	originCallInfo (OriginCallInfo, optional),
	connectionId (string, optional),
	alertingDevice (string, optional): 振铃设备 ,
	callingDevice (string, optional): 主叫设备 ,
	calledDevice (string, optional): 被叫设备 ,
	lastRedirectionDevice (string, optional): 最后一次从..转入的设备 ,
	trunkGroup (string, optional): 中继组号 ,
	trunkMember (string, optional): 中继号 ,
	originalCallId (string, optional): 原始呼叫ID ,
	userData (UserData, optional): 随路数据 ,
	split (string, optional): 队列 ,
	callCause (string, optional): 呼叫原因 ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}
OriginCallInfo {
	callId (string, optional),
	callingDevice (string, optional),
	calledDevice (string, optional)
}
UserData {}

示例

{
  "eventName": "delivered",
  "eventSrc": "8002@zhen04.cc",
  "eventTime": "2017.03.18 14:13:33",
  "eventType": "csta",
  "serial": 121027,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.DeliveredEvent",
  "topics": [
    "agent:5002@zhen04.cc",
    "extension",
    "delivered",
    "crossRefId:1951",
    "CtiWorker_ctiworker-31dv7",
    "device:8002@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "callId": "37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "deviceId": "8002@zhen04.cc",
  "localState": "Alerting",
  "connectionId": "8002@zhen04.cc|37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "alertingDevice": "8002@zhen04.cc",
  "callingDevice": "8001@zhen04.cc",
  "calledDevice": "8002@zhen04.cc"
}

6.8 established：接通事件

接通事件在通话建立时产生，在呼叫中的每一个设备都会收到一个接通事件。

下面是不同场景下设备收到事件的情况：

对于单步会议场景来说，在呼叫中的每一个设备都会收到接通事件，包括发起会议方，被会议方，以及第三方。
对于单步转移场景来说，转移目的方与被转移方将收到接通事件，而发起转移方因为呼叫结束将不再收到接通事件。
对于咨询后会议场景来说，发起会议方与被会议方将收到接通事件，而被保持方则不会收到接通事件。
对于咨询后转移场景来说，发起转移方与转移目的方将收到接通事件，而被保持方则不会收到接通事件。

判断是否本设备的应答了呼叫只需要关注answeringDevice与srcDeviceId相同，相同则表明当前设备在应答了呼叫。

数据模型

EstablishedEvent {
	eventName (string, optional): 事件名称 ,
	eventSrc (object, optional): 事件源 ,
	eventTime (string, optional): 事件时间 ,
	eventType (string, optional),
	serial (integer, optional): 序号 ,
	namespace (string, optional): 命名空间 ,
	srcDeviceId (string, optional): 订阅事件的设备 ,
	callId (string, optional): 呼叫ID ,
	deviceId (string, optional): 发生变化的设备 ,
	localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
	agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
	originCallInfo (OriginCallInfo, optional),
	connectionId (string, optional),
	answeringDevice (string, optional): 接通设备 ,
	callingDevice (string, optional): 主叫号 ,
	calledDevice (string, optional): 被叫号 ,
	trunkGroup (string, optional): 中继组 ,
	trunkMember (string, optional): 中继号 ,
	split (string, optional): 队列 ,
	userData (UserData, optional): 随路数据 ,
	sipCallId (string, optional): Sip 呼叫ID ,
	propertyNames (Array[string], optional),
	eventTopics (Array[string], optional)
}
OriginCallInfo {
	callId (string, optional),
	callingDevice (string, optional),
	calledDevice (string, optional)
}
UserData {}

示例

{
  "eventName": "established",
  "eventSrc": "8002@zhen04.cc",
  "eventTime": "2017.03.18 14:13:36",
  "eventType": "csta",
  "serial": 121037,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.EstablishedEvent",
  "topics": [
    "agent:5002@zhen04.cc",
    "extension",
    "crossRefId:1951",
    "CtiWorker_ctiworker-31dv7",
    "established",
    "device:8002@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "callId": "37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "deviceId": "8002@zhen04.cc",
  "localState": "Connect",
  "connectionId": "8002@zhen04.cc|37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "answeringDevice": "8002@zhen04.cc",
  "callingDevice": "8001@zhen04.cc",
  "calledDevice": "8002@zhen04.cc"
}

6.9 connectionCleared：呼叫挂断事件

标志一方从呼叫中挂断

在呼叫中的所有设备都会收到此事件。

在会议场景中，任意一方从会议中退出，会议中的其它方都会收到挂断事件。

在咨询转移场景中，发起转移方以及转移目的方将收到挂断事件。

当releasingDevice与srcDeviceId相同时，标识本设备从呼叫中挂断。

数据模型

示例

{
  "eventName": "connectionCleared",
  "eventSrc": "8002@zhen04.cc",
  "eventTime": "2017.03.18 14:14:15",
  "eventType": "csta",
  "serial": 121051,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.ConnectionClearedEvent",
  "topics": [
    "agent:5002@zhen04.cc",
    "extension",
    "crossRefId:1951",
    "CtiWorker_ctiworker-31dv7",
    "connectionCleared",
    "device:8002@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "callId": "37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "deviceId": "8002@zhen04.cc",
  "localState": "Queued",
  "connectionId": "8002@zhen04.cc|37db6efe-57cc-4053-b0ce-24c96eba66b0",
  "releasingDevice": "8002@zhen04.cc"
}

6.10 transferred：转移事件

标识呼叫已从本设备转移到目的设备，转移发起方将收到此事件。

数据模型

TransferredEvent {
    eventName (string, optional): 事件名称 ,
    eventSrc (object, optional): 事件源 ,
    eventTime (string, optional): 事件时间 ,
    eventType (string, optional),
    serial (integer, optional): 序号 ,
    namespace (string, optional): 命名空间 ,
    srcDeviceId (string, optional): 订阅事件的设备 ,
    callId (string, optional): 呼叫ID ,
    deviceId (string, optional): 发生变化的设备 ,
    localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
    agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
    originCallInfo (OriginCallInfo, optional),
    connectionId (string, optional),
    primaryOldCall (string, optional): 转移前被保持的呼叫 ,
    secondaryOldCall (string, optional): 转移前活动的呼叫 ,
    transferringDevice (string, optional): 发起转移的设备 ,
    transferredToDevice (string, optional): 转移的目标设备 ,
    newCall (string, optional): 转移后的呼叫ID ,
    propertyNames (Array[string], optional),
    eventTopics (Array[string], optional)
}
OriginCallInfo {
    callId (string, optional),
    callingDevice (string, optional),
    calledDevice (string, optional)
}

示例

{
  "eventName": "transferred",
  "eventSrc": "8002@zhen04.cc",
  "eventTime": "2017.03.18 14:39:31",
  "eventType": "csta",
  "serial": 121645,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.TransferredEvent",
  "topics": [
    "agent:5002@zhen04.cc",
    "extension",
    "transferred",
    "crossRefId:1951",
    "CtiWorker_ctiworker-31dv7",
    "device:8002@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "callId": "10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "deviceId": "8002@zhen04.cc",
  "localState": "Queued",
  "originCallInfo": {
    
  },
  "connectionId": "8002@zhen04.cc|10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "primaryOldCall": "0",
  "secondaryOldCall": "10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "transferringDevice": "8002@zhen04.cc",
  "transferredToDevice": "8003@zhen04.cc",
  "newCall": "10549a5f-41c8-4309-a1ad-faa61c8f3777"
}

6.11 conferenced：会议事件

形成会议时产生此事件，在会议中的所有设备都将收到此事件。如果有新的设备加入到会议中，会议中的所有设备也将收到此事件。

数据模型

ConferencedEvent {
eventName (string, optional): 事件名称 ,
eventSrc (object, optional): 事件源 ,
eventTime (string, optional): 事件时间 ,
eventType (string, optional),
serial (integer, optional): 序号 ,
namespace (string, optional): 命名空间 ,
srcDeviceId (string, optional): 订阅事件的设备 ,
callId (string, optional): 呼叫ID ,
deviceId (string, optional): 发生变化的设备 ,
localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
originCallInfo (OriginCallInfo, optional),
connectionId (string, optional),
primaryOldCall (string, optional): 会议前的被保持的呼叫 ,
secondaryOldCall (string, optional): 会议前活动的呼叫 ,
conferencingDevice (string, optional): 发起会议的设备 ,
addedParty (string, optional): 加入会议的设备 ,
newCall (string, optional): 会议后新的呼叫ID ,
eventTopics (Array[string], optional),
propertyNames (Array[string], optional)
}
OriginCallInfo {
callId (string, optional),
callingDevice (string, optional),
calledDevice (string, optional)
}

示例

{
  "eventName": "conferenced",
  "eventSrc": "8001@zhen04.cc",
  "eventTime": "2017.03.18 14:15:37",
  "eventType": "csta",
  "serial": 121110,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5006@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.ConferencedEvent",
  "topics": [
    "extension",
    "agent:5006@zhen04.cc",
    "conferenced",
    "CtiWorker_ctiworker-31dv7",
    "crossRefId:2365",
    "device:8001@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8001@zhen04.cc",
  "callId": "b81b0af2-e40a-4e0e-a8ce-47be9474f245",
  "deviceId": "8003@zhen04.cc",
  "localState": "Connect",
  "connectionId": "8003@zhen04.cc|b81b0af2-e40a-4e0e-a8ce-47be9474f245",
  "primaryOldCall": "0",
  "secondaryOldCall": "b81b0af2-e40a-4e0e-a8ce-47be9474f245",
  "conferencingDevice": "8001@zhen04.cc",
  "addedParty": "8003@zhen04.cc",
  "newCall": "b81b0af2-e40a-4e0e-a8ce-47be9474f245"
}

6.12 retrieved：取回事件

呼叫从保持状态恢复到通话状态时产生的事件，呼叫中的所有设备都将收到此事件。

数据模型

RetrievedEvent {
eventName (string, optional): 事件名称 ,
eventSrc (object, optional): 事件源 ,
eventTime (string, optional): 事件时间 ,
eventType (string, optional),
serial (integer, optional): 序号 ,
namespace (string, optional): 命名空间 ,
srcDeviceId (string, optional): 订阅事件的设备 ,
callId (string, optional): 呼叫ID ,
deviceId (string, optional): 发生变化的设备 ,
localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
originCallInfo (OriginCallInfo, optional),
connectionId (string, optional),
retrievingDevice (string, optional): 取回设备 ,
sipCallId (string, optional): sip呼叫ID ,
propertyNames (Array[string], optional),
eventTopics (Array[string], optional)
}
OriginCallInfo {
callId (string, optional),
callingDevice (string, optional),
calledDevice (string, optional)
}

示例

{
  "eventName": "retrieved",
  "eventSrc": "8002@zhen04.cc",
  "eventTime": "2017.03.18 14:38:39",
  "eventType": "csta",
  "serial": 121578,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.RetrievedEvent",
  "topics": [
    "agent:5002@zhen04.cc",
    "extension",
    "crossRefId:1951",
    "CtiWorker_ctiworker-31dv7",
    "device:8002@zhen04.cc",
    "retrieved",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "callId": "10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "deviceId": "8002@zhen04.cc",
  "localState": "Connect",
  "connectionId": "8002@zhen04.cc|10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "retrievingDevice": "8002@zhen04.cc"
}

6.13 held：保持事件

呼叫一方被保持时收到的事件，呼叫中所有设备都将收到此事件。

数据模型

HeldEvent {
eventName (string, optional): 事件名称 ,
eventSrc (object, optional): 事件源 ,
eventTime (string, optional): 事件时间 ,
eventType (string, optional),
serial (integer, optional): 序号 ,
namespace (string, optional): 命名空间 ,
srcDeviceId (string, optional): 订阅事件的设备 ,
callId (string, optional): 呼叫ID ,
deviceId (string, optional): 发生变化的设备 ,
localState (string, optional): 事件发生后设备的状态 = ['Connect', 'Initiate', 'Alerting', 'Hold', 'None', 'Queued', 'Fail', 'Idle'],
agentStatus (string, optional): 坐席状态 = ['NotReady', 'WorkNotReady', 'Idle', 'OnCallIn', 'OnCallOut', 'Logout', 'Ringing', 'OffHook', 'CallInternal', 'Dailing', 'Ringback', 'Conference', 'OnHold', 'Other'],
originCallInfo (OriginCallInfo, optional),
connectionId (string, optional),
holdingDevice (string, optional): 保持设备 ,
propertyNames (Array[string], optional),
eventTopics (Array[string], optional)
}
OriginCallInfo {
callId (string, optional),
callingDevice (string, optional),
calledDevice (string, optional)
}

示例

{
  "eventName": "held",
  "eventSrc": "8002@zhen04.cc",
  "eventTime": "2017.03.18 14:37:57",
  "eventType": "csta",
  "serial": 121511,
  "params": {
    "_amqpTopic": "event.csta.zhen04.cc",
    "agent": "5002@zhen04.cc",
    "subscriptionId": "http%3A%2F%2F172.20.1.113%3A58080%2Fevent-sink%2Fcsta%2Fzhen04.cc"
  },
  "_type": "component.cti.event.HeldEvent",
  "topics": [
    "agent:5002@zhen04.cc",
    "extension",
    "held",
    "crossRefId:1951",
    "CtiWorker_ctiworker-31dv7",
    "device:8002@zhen04.cc",
    "csta"
  ],
  "namespace": "zhen04.cc",
  "srcDeviceId": "8002@zhen04.cc",
  "callId": "10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "deviceId": "8002@zhen04.cc",
  "localState": "Hold",
  "connectionId": "8002@zhen04.cc|10549a5f-41c8-4309-a1ad-faa61c8f3777",
  "holdingDevice": "8002@zhen04.cc"
}

6.14 ：

数据模型

示例

posted @ 2017-03-22 13:50 王端端阅读(551) 评论(0) 编辑收藏举报

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readme

0 运行项目

1 依赖项

2 wellClient方法说明

2.1 wellClient.setConfig(config)：设置配置信息

2.2 wellClient.login(jobNumber, password, domain, ext, loginMode)：坐席登录

2.3 wellClient.logout()：坐席登出

2.4 wellClient.setAgentMode(mode)：设置坐席状态

2.5 wellClient.makeCall(phoneNumber)：拨打电话

2.6 wellClient.answerCall(callId)：接听电话

2.7 wellClient.dropConnection(callId)：挂断链接

2.8 wellClient.holdCall(callId)：保持电话

2.9 wellClient.retrieveCall(callId)：取回电话

2.10 wellClient.singleStepTransfer(callId,phoneNumber)：单步转移

2.11 wellClient.singleStepConference(callId,phoneNumber,type)：单步会议

2.12 wellClient.consult(holdCallId,phoneNumber)：咨询

2.13 wellClient.conference(holdCallId, consultCallId)：会议

2.14 wellClient.cancelConsult(holdCallId, consultCallId)：取消咨询

2.15 wellClient.transferCall(holdCallId, consultCallId)：咨询后转移

2.16 wellClient.setCallData(callId, data)：设置随路数据

3 事件处理

3.1 wellClient.on(eventName,callback):事件订阅函数

3.2 wellClient.exports=function(event){}: 所有事件的回调函数

3.3 wellClient.onLog=function(msg){}: 所有日志的回调函数

4 强制操作接口

4.1 wellClient.forceDrop(deviceId, callId): 强拆

4.2 wellClient.forceJoin(deviceId, callId, phoneNumber): 强插

4.3 wellClient.forceTake(deviceId, callId, phoneNumber): 接管

4.4 wellClient.forceListen(callId, deviceId): 监听

4.5 wellClient.forceReady(agentId, deviceId): 强制就绪

4.6 wellClient.forceNotReady(agentId, deviceId):强制离席

4.7 wellClient.forceLogout(agentId, deviceId): 强制签出

5 调试工具

5.1 wellClient.getCallMemory(): 获取wellClient内部数据

5.2 wellClient.log(msg): 输出日志信息

5.3 wellClient.error(msg): 输出错误日志信息

5.3 wellClient.setDebug(isDebug): 输出错误日志信息

5.4 wellClient.isPhoneNumber(phoneNumber): 判断字符串是否是合法的号码

6 事件名及其数据结构

6.1 agentLoggedOn：坐席登录事件

6.2 agentLoggedOff：坐席登出事件

6.3 agentReady：坐席就绪事件

6.4 agentNotReady：坐席离席事件

6.5 serviceInitiated：摘机事件

6.6 originated：呼出事件

6.7 delivered：振铃事件

6.8 established：接通事件

6.9 connectionCleared：呼叫挂断事件

6.10 transferred：转移事件

6.11 conferenced：会议事件

6.12 retrieved：取回事件

6.13 held：保持事件

6.14 ：

公告