| Q.1) | You can use Global Search when Chatter has been disabled |
| A. |
| B. |
| Q.2) | On an object you can select ____ fields to track for Chatter Feed |
|
|
| A. |
| B. |
| C. |
| Q.3) | Which data can be synced using the new Salesforce for Outlook? (Choose 2 answers) |
| A. |
| B. |
| C. |
| D. |
| Q.4) | The Highlight Panel in the new Service Console is an area where you can jot notes about the main record you're working on without clicking a button |
| A. |
| B. |
| Q.5) | Click-To-Detail drills down directly to a record from a chart or table. |
| A. |
| B. |
| Q.6) | Which functions are NOT available in the report builder interface, prior to running the report? (choose 3) |
| A. |
| B. |
| C. |
| D. |
| E. |
| Q.7) | Global Search is available in the Customer and/or Partner Portal |
| A. |
| B. |
| Q.8) | Attachments are synced with Outlook to Salesforce |
| A. |
| B. |
| Q.9) | Service Cloud Console can be added to the customer portal |
| A. |
| B. |
| Q.10) | Any Chatter user can create public or private groups. |
| A. |
| B. |
B False
Explanation
Enabling and disabling Chatter in your organization automatically enables and disables Global Search
20
Explanation
You can select up to 20 fields to track. You can't select fields for article types
Events, Contacts
False
5. True
6. Schedule future runs, Printable View, Export detail
7. False
8. False
9.False
10 .True
