﻿<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:trackback="http://madskills.com/public/xml/rss/module/trackback/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/"><channel><title>博客园-青草堂-随笔分类-O&lt;font color=red&gt;√&lt;/font&gt;CallCenter</title><link>http://www.cnblogs.com/tenghoo/category/100082.html</link><description>审时度势,低调做人</description><language>zh-cn</language><lastBuildDate>Sat, 17 May 2008 06:42:09 GMT</lastBuildDate><pubDate>Sat, 17 May 2008 06:42:09 GMT</pubDate><ttl>60</ttl><item><title>呼叫中心资料</title><link>http://www.cnblogs.com/tenghoo/archive/2007/02/27/658417.html</link><dc:creator>青羽</dc:creator><author>青羽</author><pubDate>Tue, 27 Feb 2007 07:46:00 GMT</pubDate><guid>http://www.cnblogs.com/tenghoo/archive/2007/02/27/658417.html</guid><wfw:comment>http://www.cnblogs.com/tenghoo/comments/658417.html</wfw:comment><comments>http://www.cnblogs.com/tenghoo/archive/2007/02/27/658417.html#Feedback</comments><slash:comments>0</slash:comments><wfw:commentRss>http://www.cnblogs.com/tenghoo/comments/commentRss/658417.html</wfw:commentRss><trackback:ping>http://www.cnblogs.com/tenghoo/services/trackbacks/658417.html</trackback:ping><description><![CDATA[&nbsp;&nbsp;&nbsp;&nbsp; 摘要: 概念：呼叫中心是利用现代通信手段集中处理与客户关系的交互过程的机构。组成：&nbsp;交换机(PBX)排队机(ACD)计算机电话集成(CTI)交互式语音应答(IVR)来话呼叫管理去话呼叫管理业...&nbsp;&nbsp;<a href='http://www.cnblogs.com/tenghoo/archive/2007/02/27/658417.html'>阅读全文</a><img src ="http://www.cnblogs.com/tenghoo/aggbug/658417.html?type=1" width = "1" height = "1" /><br><br><div align=right><a style="text-decoration:none;" href="http://tenghoo.cnblogs.com/" target="_blank">青羽</a> 2007-02-27 15:46 <a href="http://www.cnblogs.com/tenghoo/archive/2007/02/27/658417.html#Feedback" target="_blank" style="text-decoration:none;">发表评论</a></div>]]></description></item></channel></rss>